Customer Success DevOps
THALES GROUP
Gurgaon, INDIA
4d ago
source : TimesJobs

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other.

In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Thales has been present in India since 1953 and has a wholly-owned Indian subsidiary Thales India Pvt Ltd. Headquartered in New Delhi, the company has other operational offices and sites in Gurugram, Hyderabad, Bengaluru, Chennai, Mumbai, among others.

Over 600 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in Indias growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Security markets.

Job Title Customer Success Technical Engineer Introduction to role Data Analytics is impacting every area of our lives and fundamentally changing the worldfrom the way businesses operate to the way people interact, to identifying new healthcare breakthroughs and discovering ways to care for the environment.

At Guavus, working in this age of vast information and endless possibilities inspires us. And we know that big data is only going to grow more complexand more exciting.

If that inspires you too, we should talk. Guavus is always looking for the brightest and boldest to join our dynamic, expanding team.

Required Experience & Skills Minimum 4 years of extensive experience in technical products / applications support deployment, upgrade, troubleshoot, fix in Linux / Unix based environment in a technology-oriented company preferably Wireless or Telecom Domain.

Strong understanding of Linux working and troubleshooting Understanding and practical experience in Scripting, automation (Python, Shell).

Practical understanding of Ansible, Kubernetes, Docker and implementation of the solutions based upon these tools is preferred.

Ability to demonstrate knowledge about Cluster, VM based solution deployment, and management, including knowledge about networking, servers and storages.

Proficiency with Customer Relationship Management (CRM) software such as Salesforce, JIRA and Confluence. Understanding of support processes, KPIs & SLA management is required.

Ability to handle escalations and drive customer communications on daily basis. Demonstrated experience as technical team player with customer focus and service orientation.

Excellent written and verbal communication skills in English. Good to have working knowledge of Big Data tools like Hadoop / yarn, HBase or equivalent technologies.

Good to have working knowledge of AWS or cloud related technologies. Key Responsibilities Coordinate at regular intervals with Customer to track critical milestone e.

g. go-live releases or upgrades, ensure availability and focus on flawless service and operations delivery. Ability to demonstrate technical troubleshooting and case management skills.

Ability to communicate with all stakeholder internal and customer. Provide technical ability in problem-solving, including proposing and discussing fixes, advising and educating customers.

Collaborate with Engineering teams to track status and drive product fixes & Feature Requests Be the point of Escalation for the Customer to report concerns on quality or timelines, or for other critical issues needing immediate attention.

Maintain a deep understanding of the product and speak with customers about the most relevant features / functionality for their specific business needs.

Required Background B.E. / B.Tech. / B.S. / MCA in Computer Science, Computer Engineering, or a related field. Certification in related technologies are preferred.

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