What you will learn and contribute to
L2 level technical support through SalesForce process for Nokia TAS, CFX 5000, CMS 8200 HSS, AUSF UDM, DRA (CSD), Packet Core, Policy (PCRF), Cloud MSS / MGW.
To ensure timely case management according to customer SLAs and contractual requirements
Manages a Virtual Team (Queue) that owns Cases for the Market
Develops deep understanding and maintains updated customer network information
Act as a Technical leader for Support Staff
Engaged during Emergency and Management Escalations
Prepares and proposes best practices and generic procedures related to customer account
Approve knowledge articles
Close Liaise with Market Technical Advocate for achieving Customer satisfaction
Ready to support customers across different Markets as per the Business requirements.
Your skills and experience
Deep knowledge of IMS Network and functionality of products such as Nokia TAS, CFX 5000, CMS 8200 HSS, AUSF UDM, DRA (CSD), Packet Core, Policy (PCRF), Cloud MSS / MGW.
Familiar with IMS, VoLTE call flows, LTE networks and interfaces.
IP networks knowledge.
Good troubleshooting skills. Should be familiar with all troubleshooting tools.
Excellent hands-on experience on Linux, Kubernetes
Should be familiar and have expertise in Cloud infrastructure.
Have skills on Hardware troubleshooting with HP, IBM, ATCA.
Provide follow-up & ensure good co-ordination with Technical Support teams.
Good communication Skills.
Willingness to travel and experience about customer networks
What we offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality :
One of the World’s Most Ethical Companies by Ethisphere
Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark
LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.
Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
Additional Information
