WFM Lead
Gurgaon, INDIA
1d ago
source : TimesJobs

Reference No SM-WFM Designation WFM Lead Experience 5 yrs Location Gurgaon Education Any Industry ITES / BPO Job Description Forecasting & Scheduling ( Erlang C ) Manpower Planning Seat Utilization Preparation of Call Handling Capacity ( CHC) Prepare daily / weekly / monthly reports and dashboards Analyze the reports and inform stakeholders about corrective actions Clarify key metrics like SL / Abandon / AHT / ASA / Occupancy / Utilization to Ops / Team members as and when required

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