IT Tech support
Rapid Global Business Solutions
Bangalore, Karnataka, IN
3d ago

Experience : 8+ years

Qualification : Bachelor degree in Computer Science or related technical discipline, or equivalent experience is MUST.

Location : CV Raman nagar Bangalore

Roles & responsibilities :

Deploy and administer IT systems in the assigned region, including end-user desktops / laptops, computing servers, network equipment, voice and video hardware and mobile devices.

Installing and configuring, monitoring, maintaining and administering software and hardware computing systems.

Perform emergency or periodically planned IT systems administration tasks; preventative, proactive and corrective maintenance / upgrades and configuration changes of IT infrastructure / solutions.

Perform incident resolution or, when needed, escalate to the appropriate group.

Interact with regional Support Coordinators and Service Fulfillment Analysts to track and prioritize incidents and tasks in the ticket queues.

Execute software installation and deployment to computing systems.

Execute asset change tasks and reflect such changes in appropriate databases.

Provide IT consultation to the end user.

Distribute new user IT starter package and provide initial user IT orientation.

Ensure security and policy compliance while performing technical tasks.

Participate in regional and cross-regional technical meetings internally and with Suppliers.

Contribute updates to technical documentation, procedures and process definitions.

Perform emergency or periodically planned information systems administration tasks, maintenance / upgrades and configuration changes.

Conduct systems performance analysis and provide feedback to functional leads and colleagues in the Continual Service Improvement function.

Contribute to IT International projects as needed and as coordinated by the assigned project manager.

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