Manager 2, Service Delivery
Dell Technologies
Bengaluru, India
5d ago

Manager 2, Service Delivery

Bangalore

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company.

We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

We can’t wait for you to discover this for yourself as a Manager 2, Service Delivery on our CI / HCI team in Bangalore.

Dell customers rely on our products and services to drive progress. So we take the service we provide extremely seriously.

Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives.

As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell deliver on all our promises.

We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Key Responsibilities :

  • Experience Required : 12+ Years.
  • People Motivation and management
  • Knowledge on CI / HCI product & Service portfolio
  • Capacity / Capability Management
  • Strong Stakeholder management skills
  • Quality / Escalation Management
  • Communication & Soft skills.
  • Proven experience on driving metrics and results.
  • Knowledge on CPSD product & Service portfolio
  • Drive Collaboration, Optimization, Efficiency & Continuous improvement
  • Essential Requirements :

  • Experience Required : 12+ Years.
  • People Motivation and management
  • Knowledge on CI / HCI product & Service portfolio
  • Capacity / Capability Management
  • Strong Stakeholder management skills
  • Quality / Escalation Management
  • Communication & Soft skills.
  • Proven experience on driving metrics and results.
  • Knowledge on CPSD product & Service portfolio
  • Drive Collaboration, Optimization, Efficiency & Continuous improvement
  • Desirable Requirements :

    Max 0 - 5 bullet point of requirements that may be helpful, but not necessary

    Benefits

    We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.

    If you’re ready to both champion and challenge world-class services on a global stage, this is your opportunity to develop with Dell.

    Closing date : xx xxxxxxxxx 20xx .

    Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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