DevOps Support Engineer
Citi
Chennai, India
6d ago

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide.

Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Role Overview :

Our Institutional Clients Group (ICG) DevOps is a global organisation striving to provide measurable competitive advantage to our Institutional Clients Group business by delivering modern best practices and automated tooling that empower our development and operations teams to deliver value to the business more quickly, more frequently, more reliably and at larger scale than ever before.

As a member of the ICG DevOps team you will build and roll out Citi’s key pipeline technology, used by 2000 different applications and 15,000 users.

  • This is an excellent opportunity to gain expertise in many different tools and technologies; make an impact in a large organization;
  • and gain exposure to the ICG business and technology initiatives. We are continually looking for ways to improve processes, better integrate our systems and automate as much as possible in order to Deliver Value to our Clients.

    If you have this kind of vision, capable of seeing ahead, of developing a clear path forward in a quest to try the untried, here is the opportunity.

    In a supported, resource-rich, vibrant co-working environment, working with an ecosystem of globally interconnected teams, realising a broader mission of enabling growth and economic progress on a scale you will not find anywhere else.

    Responsibilities :

    The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeedMaintains application systems that have completed the development stage and are running in the daily operations of the firmManages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectationsStart of day checks, continuous monitoring, and regional handover.

    Perform same day risk reconciliationsDevelop and maintain technical support documentationIdentifies ways to maximize the potential of the applications usedAssess risk and impact of production issues and escalate to business and technology management in a timely mannerEnsures that storage and archiving procedures are in place and functioning correctlyFormulates and defines scope and objectives for complex application enhancements and problem resolutionReviews and develops application contingency planning to ensure availability to users.

    Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirementsParticipate in application releases, from development, testing and deployment into productionEngages in post implementation analysis to ensure successful system design and functionalityConsiders implications of the application of technology to the current environment.

  • Identifies risks, vulnerabilities and security issues; communicates impactEnsures essential procedures are followed and helps to define operating standards and processesAct as a liaison between users / traders, interfacing internal technology groups and vendorsExpected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level AgreementsActs as an advisor or coach to new or lower level analystsProvides evaluative judgment based on analysis of factual information in complicated and unique situationsDirectly impacts the business by ensuring the quality of work provided by self and others;
  • impacts own team and closely related work teamsExhibits sound and comprehensive communication and diplomacy skills to exchange complex informationActive involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiativesPerforms other duties and functions as assignedAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

    Qualifications :

    Significant experience in an Application Support role (8+ years)Experience installing, configuring or supporting business applicationsExperience with some programming languages and willingness / ability to learnAdvanced execution capabilities and ability to adjust quickly to changes and re-prioritizationEffective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understandDemonstrated analytical skillsIssue tracking and reporting using toolsKnowledge / experience of problem Management ToolsGood all-round technical skillsEffectively share information with other support team members and with other technology teamsAbility to plan and organize workloadConsistently demonstrates clear and concise written and verbal communication skillsAbility to communicate appropriately to relevant stakeholders

    Education :

    Bachelor’s / University degree or equivalent experience

    Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

    Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - IN

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