Executive- Counselling
Manya Group
Chandigarh, IN
7d ago

Experience Required : 0 - 2 years Education : Job Description :

  • Provide Pre sales counselling and advise the students regarding Admission Services and test prep
  • Review and propose information on various courses, colleges, test prep products, application
  • process and deadlines proactively

  • Ensure higher conversion by being single point of interface with all customers
  • Ensure benefits and advantages of enrolment are shared with student
  • Support enrollment process
  • Address questions on Visa, travel arrangement, legal requirements, documents etc.
  • Coordinate with respective team for the product services
  • Ensure good customer service & grievances management in consultation with Centre Manager
  • Gather & Collate accurate client information on an enquiry form and timely updating on portal
  • Maintain inventory of student’s kit and ensure issuing to students as per process
  • Ensure conversion of from telephonic leads and referrals
  • Maintain confidentiality of data
  • Efficient & appropriate communication to students related batch details & timelines
  • Proactively up selling and cross selling relevant products
  • Apply
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