D2C.Gujarat>Sales.D2C>Store Manager - D2C>GJ-Rajkot-Yogi Complex-2nd Floor
Airtel
GUJARAT, India
2d ago

Job Description

Key Deliverables Store Operations & Audit / Compliance :

  • Adherence of Store Operations in line with pre-defined SOPs
  • Ensure that the look and feel of the store is as per guidelines / standards
  • Track efficient Cash handling; prevent shoplifting / ensure safety and security
  • Visual merchandising as per plan / guidelines
  • Inventory and stock management to prevent stock-outs or excess Inventory
  • KPI reporting as per guidelines and on-time Strategic Roll outs :
  • Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower / furniture & fittings / IT / device inventory)
  • Manage closure of current store during refit & conversion Profitability :
  • To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & upsell
  • To ensure required MIS & tracking at CRO levels
  • Manage Store expenses are as per plan
  • Provide suggestions / feedback to improve store productivity People Development / Team Management :
  • To ensure daily roistering & briefing to outsourced store staff
  • Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
  • Ensure motivation & development of outsourced store staff Customer Experience :
  • Ensure adherence to CE guidelines
  • Manage staff allocation based on demand at point in time
  • Personally step in to handle demanding customers
  • Provide suggestions for improvements in CE Function : Sales Reporting To : Zonal Own Retail Manager Job Level : Executive / Senior Executive Purpose of the Job Located in the store, this role has direct responsibility for the successful running of the Airtel store.
  • The person will ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost targets are met.

    Key Deliverables Store Operations & Audit / Compliance :

  • Adherence of Store Operations in line with pre-defined SOPs
  • Ensure that the look and feel of the store is as per guidelines / standards
  • Track efficient Cash handling; prevent shoplifting / ensure safety and security
  • Visual merchandising as per plan / guidelines
  • Inventory and stock management to prevent stock-outs or excess Inventory
  • KPI reporting as per guidelines and on-time Strategic Roll outs :
  • Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower / furniture & fittings / IT / device inventory)
  • Manage closure of current store during refit & conversion Skills Required
  • High energy
  • Strong process orientation
  • Project management skills
  • Appreciation of need for Customer Experience delivery
  • Building & nurturing partnerships
  • Influencing skills Profitability :
  • To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & upsell
  • To ensure required MIS & tracking at CRO levels
  • Manage Store expenses are as per plan
  • Provide suggestions / feedback to improve store productivity People Development / Team Management :
  • To ensure daily roistering & briefing to outsourced store staff
  • Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
  • Ensure motivation & development of outsourced store staff Customer Experience :
  • Ensure adherence to CE guidelines
  • Manage staff allocation based on demand at point in time
  • Personally step in to handle demanding customers
  • Provide suggestions for improvements in CE Educational Qualifications
  • Must have : Post-graduation, MBA or equivalent Business Management Diploma Work Experience
  • Must have : 4-6 years’ work experience. At least 2 years in a Retail Business operations role."
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