Connecting the world to wellness
MINDBODY emerged from the simple idea that small business owners deserve the time to focus on what matters most : their customers.
Our software has transformed that vision into the world's leading wellness services marketplace, linking hundreds of thousands of passionate health, wellness and beauty professionals to the millions of clients they serve.
MINDBODY is a cloud-based business management software company for the wellness services industry.
We serve about 35 million consumers located in 130 countries & territories.
At MINDBODY, work-life balance takes on a new meaning for us. When your life goals & values align with the work you do every day, balance is second nature.
We help inspired business owners seamlessly succeed & individuals all over the globe lead healthier, happier lives with our technology.
Company Overview -
JOB SUMMARY : This role performs a broad range of activities including effective provisioning, installation, configuration, administration, and maintenance of all technology systems and may act as a project lead for the implementation of new technology initiatives.
Additionally, this role acts as Tier I support for key technologies in use within the environment. A high degree of collaboration with a variety of other teams is required to provide right level of agility within a defined delivery process.
This person shall be energetic, customer service oriented, and technically talented.
MINIMUM QUALIFICATIONS AND REQUIREMENTS :
1-2 years’ experience working in an IT position is required
Experience managing and configuring Microsoft Active Directory environments and supporting Microsoft applications such as Azure, Exchange, and SharePoint required
Experience as an administrator or technician in a mission-critical technology environment required
Experience managing multiple simultaneous complex technical projects required
Experience with cloud-based collaboration tools, such as Slack and Zoom highly preferred
Experience managing and configuring SharePoint Power Apps and Power Automate preferred
Knowledge of systems management tools, such as, but not limited to, Microsoft SCCM and Intune
Experience with administration of Google Workplace a plus
Troubleshooting and critical thinking skills to solve for issues in highly complex environments
Perform under pressure within a time sensitive environment while managing multiple tasks simultaneously
Creative problem-solving skills with strong quantitative, analytical, and conceptual thinking skills
Excellent communication (both oral and written), documentation, and interpersonal skills
PRINCIPAL DUTIES AND RESPONSIBILITIES :
Performs advisory system administration duties including resource provisioning and management, script creation and maintenance, advanced system diagnostics, and other activities to ensure optimal health and performance of all systems.
Develops, improves and promotes standard systems designs, implementation procedures, and operational best practices to provide continuity for existing systems while forecasting a highly scalable redundant architecture.
Researches and recommends innovative, and where possible, automated approaches for system administration tasks. Identifies approaches that utilize resources (people, process, and technology) in the most efficient manner.
Acts as a Tier I point of escalation for the monitoring and managing of all systems and services, taking steps to improve performance, reliability or uptime as directed and per established policies and procedures.
Produces actionable operational documentation, detailed descriptions of the environment, and comprehensive instructions to outline the steps required to perform tasks to build and configure systems.
Conducts research and makes recommendations on products, services, protocols, and standards in support of systems procurement and development efforts.
Participates in operational health reviews, service monitoring and notification discussions, service portfolio reviews, and ongoing process improvement assignments as needed.
Provides excellent customer service to internal clients and communicates effectively with management, team leaders, and other team members within the department.
All other duties as assigned.