ServiceNow IT Service Management
Accenture
Bengaluru, India
6d ago

Job Description

About Accenture : Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.

We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.

Visit us at www.accenture.com

  • Project Role : SW / Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running.
  • Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

  • Must Have Skills : ServiceNow IT Service Management
  • Good To Have Skills : ServiceNow IT Operations Management
  • Job Requirements :
  • Key Responsibilities : a-Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow b-ServiceNow platform development c-ServiceNow application d-Experience with release / version upgrades including scheduling cloning and migration of data from instances with ServiceNow e-Applies innovative technical solutions to business and the application processes

    Technical Experience : a-Strong understanding of ServiceNow Development Platform including, but not limited to, ITSM, CMDB, Asset Management, Change Management, Custom Development, etc b-Minimum 4 years of experience with Service-Now Worked on Service Now applications scoped and global applications c-Worked with 3rd party integrations d-Worked on Incident management, problem management, change management and knowledge management e-Troubleshooting Service Now performance issues Worked on ITSM, ITOM or HR, CSM

    Professional Attributes : a-Excellent written and verbal communication skills b-Excellent analytical skills c-Excellent project management and time-management skills d-Strong problem solving skills e-Excellent teamwork and team building skills Minimum

    Educational Qualification : Bachelors Degree in Computer Science, IT, Engineering, or related field

    Additional Information : Involved in pre-sales, client demo and RFPs b-Mandatory : Certified System Administrator and Certified

    Qualifications

    15 years of full time education

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