ITIL Foundation and CCNA ( CCNP Preferable) BE / B tech in ECE or EEE Strong Knowledge in Fixed Line trouble shooting and Strong Knowledge in IP Networks trouble shooting Escalation Management -
Customers / Service Provider / Stake Holders Tracking and Delivering KPI's assigned to individual / Function ( RiSLA,MTRS,FCR and TNPS).
In addition review meeting with customer / stake holders and service providers when required. Supporting Technical / Management issues for shift colleges (Floor In charge) 24 / 7 support in shifts and adhoc support during out of office, week ends and Holidays.
Immediate Opening for Incident Management Lead (Depty Manager) Pune and Bangalore Location Skills : ITIL Foundation and CCNA ( CCNP Preferable) , Incident Management Experience : 5-10 Years