TE Connectivity's Continuous Improvement Teams design and implement programs and projects to improve products, services, or processes aligned with business strategies.
They coach teams; establish program performance metrics; and establish process excellence supports.
In this role, you will be responsible for managing and delivering key strategic projects within our Channel portfolio road map from design to delivery.
You will be the liaison between Business, Customer and Development, and will be responsible for delivering business and customer value via one or more typically customer-facing, capabilities (including both internal and external customers).
Examples of technology capabilities include TE.com site navigation, homepage and Shopping Cart, Chat, Telephony, Knowledge management, Rep Dashboard, Interaction Analytics, Artificial Intelligence etc.
Prime Roles and responsibilities :
Understand / track key customer needs, objectives and feedback specific to Capability’
Understand / track competitive / market landscape specific to Capability’
Manage existing Capability’ solutions monitoring performance, identifying enhancement opportuni-ties based on user data and usage analytics, industry trends, creative exercises and emerging tech-nologies
Develop strategic recommendations for new solution development to continuously improve upon the customer experience, meet new needs and objectives, and fill feature / function gaps
Recommend Capability’ priorities and strategies in partnership with key business partners
Partner with analysts to determine appropriate reporting and analytics plans for measuring the per-formance of Capability’;
using insight to drive optimization and inform future strategies and tactics
Effectively communicate and socialize Capability’ solution strategies, roadmap and key decisions to project teams, stakeholders and broader organization.
Define, track and devise adoption and engagement plans to drive Capability’ KPIs
Partner with IT developers internal / external to develop capabilities from business requirement all
the way to business successful adoption
Core Performance KPI’s :
ROI and on time on budget accountability
Business adoption of implemented capabilities for key projects / programs assigned
Coach and develop indirect teams in accordance with business strategy & core KPI’s.
What your background should look like :
Core Competencies Required :
Strong program / project management skills including budgetary and on time delivery as well as ROI and business adoption, (methodologies 4DX, ADKAR, Design Thinking, 2nd Level thinking, Jira stories, Lean etc.)
Stakeholders management (mid / upper-level management
Managing technical portfolio pipeline and its on-time and on-budget execution, as well as business adoption of new processes and technologies residing from new technology integrations at least advanced to expert level in Technology implementation
Excellent Coach deliver results through coaching and developing others directly and indirectly
SFDC BU admin SFDC Project portfolio mng.
Other Competencies Desired :
Six Sigma Belt Green Belt or Black Belt certified strongly desired or equivalent proficiency in various project management tools
Experience in process improvement of Administrative processes is preferred
Strong analytical skills
Strong conceptual thinking with ability to apply advanced statistics & analytics to execute the concepts into fit for purpose business solutions
Business and market acumen
Excellent communication (written and oral) and interpersonal skills
Strong drive for results, action-oriented and highly customer-focused
Excellent motivational and team building skills
Data headlining skills (from raw data to meaningful outcomes)
Eager to learn and develop
Key Qualifications, Experiences and Knowledge :
University degree required, MBA preferred, or equivalent work experience in program / project management with emphasis on technology implementation
10+years experience in project / program management with demonstrated track record of deliverables and ROI and business adoption
10+ years working experience in B2B business and within customer facing or support roles
Advanced to Expert in various Technology capabilities experience with implementation and change management of Omni Channel is strongly desired
Proficient in various PM methodologies (4DX, ADKAR, Design Thinking, 2nd Level thinking, Jira stories, Agile, Lean, Waterfalls, etc.)
Experience in leading and developing teams is a plus
Familiar with managing matrix project teams
Flexibility with global collaboration which requires often to accommodate to other regions time zone differences .
Competencies Values : Integrity, Accountability,Teamwork, Innovation