Roles & Responsibilities :
Resourcing Resourcing is identifying the hiring need in coordination with the business and ensure right candidates are identified and hired on time as per schedule. Resourcing includes
Preparing contracts new or amended,
On-boarding of suitable candidates
Relocation if needed
Apart from these following are also part of resourcing activities.
Analysis on forecast of required resources
Networking and selection of proper hiring channel
Getting resources as per requirement
Delivery of resources on schedule
Maintain a steady talent pool for future recruitment
Query Management (First line query support service via Service Now. Front Desk managed by NG Onshore team)
Query management is how you handle queries / questions from customers. It includes how fast you can provide a resolution to any issues / concerns.
It also includes how much accurate information you are providing to the customers.
The query management system allows you to manage, answer, archive, search, re-use information.
Payroll and Rewards is managing the pay and rewards processing for all employees on time. It includes the following activities.
Reporting & reconciliation including pay calculation,
Time and attendance reporting
In very simple terms, Payroll and Rewards ensure employees get paid on time .
They receive all their monetary and non-monetary parks on time
All the calculations are done on time and accurate.
Handle payment related queries
Reporting pay related information and when required
Managing flexible benefits is to ensure the benefits offered by the organization to all employees are tracked and reported on time.
It is also to help employee avail the benefits without any trouble. It includes the following activities :
Administration of benefits
Employee eligibility record keeping
Plan enrolment administration,
Benefit plan accounting
Employee communication, vendor communication & co-ordination with employee for absence management
Exit management is a robust system in any organization to track and manage employee exits. It includes the following activities :
Administration and execution of exit management activities including termination process,
benefit eligibility post-termination / retirement,
leaver system updates and ad-hoc leaver activities