Principal - Data Operations
Job Locations IN-Bangalore Job ID 2021-1725 # of Openings 2 Posted Date 10 months ago(8 / 9 / 2021 12 : 16 AM) Category Client Services
Data Operations role at Consilio requires deep understanding of file structures and forensic images to ingest electronic data into our proprietary processing platform.
The role also requires basic data & system-based troubleshooting. This job profile also demands knowledge of E-discovery project life-cycle with a focus on supporting document review.
We are looking for a professional that has at-least 1 year of eDiscovery related experience to fulfil this role.
Key job responsibilities :
Ensure Operations delivery activity on the floor progresses as scheduled and required for the eDiscovery projects.
Escalate and resolve technical issues with IT support teams.
Interact with project managers on eDiscovery project schedules and delivery estimates.
Prioritize tasks for assigned projects and ensure coverage from his / her team members.
Guide seniors and consultants by providing them timely feedback.
Report on project status and creating templates as required.
Provide queue movement and issues status updates to Data Ops leadership and worldwide counterparts.
Delegate, to train and provide opportunities to juniors in the team, mini projects and tasks.
Mastery over various ESI discovery data processing and hosting platforms.
Responsible for providing specific and substantiated inputs to managers during performance appraisal and career advancement of his / her team members.
Support Project Management organization by responsiveness to E-discovery requests and process adherence.
Prepare high impact incident reports.
Be cognizant of and act on measurement metrics like utilization, quality, productivity.
Collaborate with IT and product management to test new application upgrades and major enhancements.
Enhance training module to suit changing skills matrix for the team.
Train the trainers in the team on standard protocols and product knowledge.
Build new sub-teams on new processes hiring, grooming, process documentation, quality control design etc.
Participate in regular policy and procedure review meetings with Operations leadership.
Conduct and participate in knowledge sharing sessions organized by Operations team.
Key skills required :
Four-year college degree preferred, preferably in a technical discipline. (e.g., Computer Science, Computer Information Systems, etc.)
6-9 years of related E-Discovery or strong database / scripting experience.
Experience working under tight deadlines and unstructured situations.
Ability to assess team members and provide timely feedback (positive / negative) on performance.
Excellent verbal and written communication skills.
Strong analytical and problem-solving skills.
Strong working knowledge of basic PC functions and Windows environment. (e.g., MS Office)
Knowledge of general database, networking, and file-systems concepts.
Experience with several of the following preferred : SQL, Visual Basic / VB Script, MS-Access, Advanced text editors and MS-Office.
Expert to Master level certifications on E-discovery standard products.
Ability to perform troubleshooting and learn customized proprietary software.
Intermediate to advanced knowledge of several ESI data processing platforms. (e.g., Nuix, Venio, ECapture, Attenex Workbench, LAW, TRUE, Autonomy, Clearwell, Stratify, etc.)
Intermediate to advanced knowledge of several ESI data hosting platforms. (e.g., Concordance, Relativity, Introspect, Ominx, Catalyst, Attenex DocMapper, etc.)
Work timing :
Rotating Shifts : 6 AM - 3 PM, 2 PM 11 PM, 9 PM 6 AM (timings may vary depending on business requirement)
Permanent Shift : 9 PM 6 AM
Consilio’s True North Values
We strive to make every client our advocate
We DO because we CARE
We win together through teamwork and communication
We flex, adapt and embrace change
We value, respect and invest in our teammates
We create clarity of purpose and a clear path forward
Consilio, LLC is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.