As a Customer Support Engineer you will be providing support to customers in isolating, diagnosing, reproducing and fixing technical issues in a timely manner.
To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-
solving skills and be someone who embraces challenges.
Required Skill :
Excellent communication skills and proper accent.
Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.
Able to work independently, responding to customer issues and driving them to resolution without supervision
Logical approach to problem solving.
Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
Maintain good relationships with teammates and customers with quality interpersonal skills.
Maintain and document customer interactions in our case tracking tool
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
Be an effective advocate for the customer and deliver an excellent customer experience
Contribute to the analysis and testing of features as a strong individual contributor.
Document procedures, processes and identify frequently asked questions
Regular follow ups with customers with recommendations, updates and action plans.
Should be good team player and ready to take any task
Education : Bachelor's or Master's Degree in Engineering.
Experience : 2-3 years
Salary : Best in the Industry + Night Shift Allowance
Job Location : Bangalore, India