Crosslight Appmissions - Technical Support Engineer (2-3 yrs) Bangalore (Others)
Crosslight Appmissions
Bangalore, India
2d ago
source : hirist.com

As a Customer Support Engineer you will be providing support to customers in isolating, diagnosing, reproducing and fixing technical issues in a timely manner.

To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-

solving skills and be someone who embraces challenges.

Required Skill :

  • Excellent communication skills and proper accent.
  • Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.
  • Able to work independently, responding to customer issues and driving them to resolution without supervision
  • Logical approach to problem solving.
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
  • Maintain good relationships with teammates and customers with quality interpersonal skills.
  • Responsibilities :

  • Maintain and document customer interactions in our case tracking tool
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
  • Be an effective advocate for the customer and deliver an excellent customer experience
  • Contribute to the analysis and testing of features as a strong individual contributor.
  • Document procedures, processes and identify frequently asked questions
  • Regular follow ups with customers with recommendations, updates and action plans.
  • Should be good team player and ready to take any task
  • Education : Bachelor's or Master's Degree in Engineering.

    Experience : 2-3 years

    Salary : Best in the Industry + Night Shift Allowance

    Job Location : Bangalore, India

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