Duties & accountabilities
Become highly skilled in understanding and maintaining department billing, including assisting peers and leadership with creating overall summary spreadsheets and implementing a quality control review of all back-
up documentation and invoice generated from the accounting department.
Partner with leadership to lead and assist with upcoming projects and initiatives that include, but are not limited to data management, billing, workflow buildout, and procedure development
Ensure all customers receive first class service consistent with IHS Markit’s expectations including but not limited to identifying and resolving client issues, following up with clients based off SLAs, assisting with ad hoc projects, answering customer inquiries regarding billing questions, conducting client demos, training clients on the platform, and managing additional client inquiries / needs as required.
Cultivate, foster, and manage relationships with internal clients
Provide front line daily support for all client billing inquires Including customers and vendors.
Work with business partners to validate the integrity of data and documents maintained for all Regulatory and Compliance platforms
Become familiar with regulatory initiatives and industry-wide events that have an impact on our different business lines.
Become highly skilled in the suite of solutions such as Core, Regulations, Tax Utility, Contracts & Credit and KY3P
Assist global operation team members in any capacity on a day to day basis and in particular during high volume periods.
It is the policy of IHS Markit to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
In addition, IHS Markit will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-
free workplace. For candidates in the US, we are a participant in E-Verify (see link below).