Senior Analyst, Data Informatics
Hyderabad, Andhra Pradesh, India
5d ago

When everything's connected, how we connect is everything and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Senior Analyst, Data Informatics .

At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business.

We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone.

Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.

As a technologist, we know you’re in high demand. And we know it’s important you find the right fit for your future. Have ideas you want to contribute?

We’re listening. Looking for exposure to different clients, different technologies? It’s what we do. Want to make an impact on the future?

We’re innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team.

Join our inclusive information technology team and you’ll help create meaningful employee experiences that drive memorable customer experiences.

The successful candidate will be an experienced, highly motivated self-starter with the ability to solve data analysis problems.

They will have experience using software languages to manipulate large amounts of data. The primary responsibility of this role is to manipulate and analyze large datasets to answer business questions by generating insightful reports and output.

The candidate will work in a team of data programmers and business analysts to develop deliverables that support data-driven marketing strategies. What you'll be doing

  • Manage and manipulate multiple large data sets, including : defining populations and variables, performing calculations and summarizations, and creating solutions to address client business questions
  • Prepare complex analytic deliverables, combining multiple programming outputs to create cohesive reports
  • Acquire a strong understanding of research topics and a thorough knowledge of the data and programming efforts involved
  • Synthesize business questions, translate from concept to code, in order to produce client deliverables
  • Help design analytic data set specifications : synthesize business questions, translate from concept to code, in order to produce client deliverables Lead in delivery of analytic projects
  • Mentor team members
  • Introduce new methodologies and efficiencies to increase productivity
  • Contribute to the definition and development of key findings and marketing-oriented conclusions
  • What you'll need to be successful

  • Degree in a STEM field, Masters preferred
  • 4+ years of professional experience working with large-scale relational databases, and ability to manipulate / analyze / maintain relational databases
  • Proficient in SAS Programming with hands on experience with SAS / BASE, SAS / SQL, SAS / MACROS, SAS / GRAPH, SAS / STAT
  • In depth knowledge of one or more of the following : Teradata , SQL, R, Python, Unix Scripting
  • Capability to execute complete analysis process from data extraction / manipulation through QC, report and delivery of data and reports
  • Ability to create automated process and knowledge on CronTab, Autosys or related tools
  • Aptitude in Microsoft Excel
  • Ability to work independently and mentor junior team members
  • Strong attention to detail
  • Strong verbal and communication skills
  • Comfortable working in team-oriented, deadline driven environment
  • Experience in following areas a plus

  • Knowledge of AWS, Hadoop ecosystem, Pig Latin or HiveQL
  • Experience with SAS GRID server, SAS Viya, Oracle, Seibel
  • Exposure to Tableau, Power BI or other BI tools
  • Ability to write Pig Latin scripts
  • Knowledge of statistical concepts
  • Business, economics, or quantitative methods background
  • TTEC Values Lead Everyday

  • Do the Right Thing
  • Reach for Amazing
  • Seek First to Understand
  • Act as One
  • Live life Passionately
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