When everything's connected, how we connect is everything and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Senior Analyst, Data Informatics .
At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business.
We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone.
Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.
As a technologist, we know you’re in high demand. And we know it’s important you find the right fit for your future. Have ideas you want to contribute?
We’re listening. Looking for exposure to different clients, different technologies? It’s what we do. Want to make an impact on the future?
We’re innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team.
Join our inclusive information technology team and you’ll help create meaningful employee experiences that drive memorable customer experiences.
The successful candidate will be an experienced, highly motivated self-starter with the ability to solve data analysis problems.
They will have experience using software languages to manipulate large amounts of data. The primary responsibility of this role is to manipulate and analyze large datasets to answer business questions by generating insightful reports and output.
The candidate will work in a team of data programmers and business analysts to develop deliverables that support data-driven marketing strategies. What you'll be doing
Manage and manipulate multiple large data sets, including : defining populations and variables, performing calculations and summarizations, and creating solutions to address client business questions
Prepare complex analytic deliverables, combining multiple programming outputs to create cohesive reports
Acquire a strong understanding of research topics and a thorough knowledge of the data and programming efforts involved
Synthesize business questions, translate from concept to code, in order to produce client deliverables
Help design analytic data set specifications : synthesize business questions, translate from concept to code, in order to produce client deliverables Lead in delivery of analytic projects
Mentor team members
Introduce new methodologies and efficiencies to increase productivity
Contribute to the definition and development of key findings and marketing-oriented conclusions
What you'll need to be successful
Degree in a STEM field, Masters preferred
4+ years of professional experience working with large-scale relational databases, and ability to manipulate / analyze / maintain relational databases
Proficient in SAS Programming with hands on experience with SAS / BASE, SAS / SQL, SAS / MACROS, SAS / GRAPH, SAS / STAT
In depth knowledge of one or more of the following : Teradata , SQL, R, Python, Unix Scripting
Capability to execute complete analysis process from data extraction / manipulation through QC, report and delivery of data and reports
Ability to create automated process and knowledge on CronTab, Autosys or related tools
Aptitude in Microsoft Excel
Ability to work independently and mentor junior team members
Strong attention to detail
Strong verbal and communication skills
Comfortable working in team-oriented, deadline driven environment
Experience in following areas a plus
Knowledge of AWS, Hadoop ecosystem, Pig Latin or HiveQL
Experience with SAS GRID server, SAS Viya, Oracle, Seibel
Exposure to Tableau, Power BI or other BI tools
Ability to write Pig Latin scripts
Knowledge of statistical concepts
Business, economics, or quantitative methods background
TTEC Values Lead Everyday
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