Digital Content Associate
Amazon
Chennai, TN, IN
4d ago

Responsibilities :

  • The Primary responsibility of the role is to perform quality checks on web pages and digital content for the e-book reader.
  • The role will require the candidate to quickly understand the eBook content editing tools and operation workflow tools.
  • He / She need to continuously adapt and learn new features on the Editors and improve on his / her acumen to quickly edit and fix up contents.
  • He / she has to follow editing SOP to spot / catch errors in the content.

  • He / She needs to perform content quality check to qualify user experience for content viewing (flow and format quality) and usage on the Kindle device.
  • He / she will need to use software tools for quality audit, content editing and data capture.

  • The associate will need to be aware of the operations metrics like productivity (Number of titles processed per hour), quality (defect %age) and delivery / latency SLA.
  • The associate will be measured on his compliance to these Metrics, SLA requirements, QA guidelines, team and personal goals.

  • He / She should be a team player and come up with improvement ideas to his direct report and improve the editing / QA process.
  • The associate will need to often contact stakeholders globally to provide status reports, communicate relevant information and escalate when needed.
  • The role is an individual contributor role.
  • The role requires a graduate degree with exposure to MS office and comfort with numbers.
  • In addition the associate should have attention to detail, good communication skills, and a professional demeanor.
  • May be required to audit / evaluate books with adult content.
  • Aptitude
  • Knowledge of Excel
  • Ability to communicate effectively
  • Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes
  • Self starter, good team player
  • Strong attention to detail in editing content and deep dive and identify root causes of issues
  • Good at problem solving, data analysis and troubleshooting issues related to content editing
  • Good interpersonal skills to manage ongoing relationships with software team and inter operations teams
  • Working knowledge of XML standards would be an added advantage
  • Knowledge of or experience in Publishing industry is a big plus
  • Should be able to write SQL queries.
  • Apply
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