People who work for themselves fuel our global economy. In the US alone, small businesses employ 60% of the workforce and create 80% of new jobs;
internationally the stats are even more skewed. But the odds are stacked against them. One of two fails in the first five years, two of three before they can turn ten.
The top pain for small businesses is that the information is spread across multiple systems which makes them spend a lot of time and energy in keeping track of things instead of growing their business and risk losing sight of the business health.
This is more true for those looking to sell products on multiple channels including online as the ecosystem is not friendly or simple for the Small businesses who struggle to cope with channel specific rules and processes.
The QuickBooks Commerce team aims to solve this pain by bringing inventory, orders from multiple channels, shipping, payments, reporting, and accounting tools into a single application.
The combination of QuickBooks Online & Commerce enables customers to sell in more places and reach more customers, without the headache of having to administer each channel separately.
Understand profitability and get business insights without spending hours buried in various channel specific reports.
What you'll bring
5+ years designing and delivering world-class products in a Product Management role
Deep customer empathy and curiosity
Passion for solving problems (the big ones and small ones)
A design-thinking mindset
Track record of prioritizing, communicating and influencing teams
Strong analytical skills and attention to detail; data driven and metrics oriented, pluses for working with AI powered models and building platforms for supporting multiple produces
Great track record of partnering with engineering and design teams to define, build, and maintain products which are critical to growth, engagement, and retention
Ability to build relationships / credibility through knowledge and results; well-honed influencing and negotiating skills;
ability to communicate effectively with technical and non-technical audiences
Can do' attitude with an entrepreneurial mindset and comfort working in a fast paced, unstructured environment
How you will lead
We are seeking an outstanding product manager to join the QuickBooks Commerce team.You will be deeply customer obsessed and passionate about creating magically simple solutions so our customers can manage inventory and sell their products across channels seamlessly. You will :
Build customer empathy by interacting directly with customers (SMBs) across segments, tapping on to all available source of customer information (product usage, sales, customer care and others) to understand pain points and identify opportunities
Create and own both the high level roadmap and detailed delivery plans for Inventory and Order management solutions
Use a data / metrics driven product development approach; define success criteria for roadmap items and demonstrate measurable impact on those success metrics
Hypothesize, measure and learn : Break insights and opinions into hypotheses, dream up the right test(s), measure with scientific discipline and iterate based on customer feedback
work with and inspire a cross-functional team of engineers, designers, data scientists, marketers, customer care, analysts and researchers to deliver best-in-class product experiences
Ruthlessly prioritize initiatives and work across teams to drive work in other areas that deliver value for your target customer
Establish strong cross functional relationships, Influence key organization stakeholders and lead change