Manager - Business Quality
11h ago
source : Shine
  • The Manager- Business Quality will be responsible for the strategy, quality, coordination and productivity of the Business Audit team in Bangalore and will own a variety of function wide goals on process improvements, innovation &
  • automation. The job involves ensuring operational rigor and designing high business impact processes. He / she will be point of contact to the retail / 3P teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote teams and senior leaders.

    The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned.

    The successful candidate should have the ability to work at all levels of detail to accomplish team / organization goals.

    He or she will identify individual strengths of team members and contribute to talent advancement. The ideal candidate actively seeks to understand Amazon s core business values and initiatives, and translates those into everyday practices.

    Key Performance Areas :

    Operational Efficiency & Accuracy Metrics Management using automation and technology.

    Successful delivery on high business impact projects goals.

    People Management (team management and stakeholders)

    Formulate, Implement, Track career path & Individual Development Plans of each team member

    Mentor and guide audit team to manage quality, improve process efficiency and control variance., Graduate degree

    Exposure to working with technology teams and solving operational issues using technology.

    Complex problem solving

    Minimum 2 years of team leading and people management experience

    Experience of using quality tools Lean, Six Sigma Exposure to SQL and R

    Lean, Six Sigma or Process Excellence Certification

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