About Accenture : Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.
We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
Visit us at www.accenture.com
Manage the environment incidents with a focus on service restoration. Act as operations support for all computer, network, storage, security, or automation incidents / requests.
Key Responsibilities : A : To handle 24 / 7 Network Operations as per shift timings including week end support B : To take ready ownership of incidents assigned to the queue in Service NowC : To perform Level 1 troubleshooting readily and update the tickets in timely mannerD : Pass on the tickets / incident details to the next level of escalation within the SLAE : Develop and provide trend data and analysis on various reporting within the teamF : Participate in client and service management reporting as required
Technical Experience : A : Good knowledge and troubleshooting experience of MPLS, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus / Switching conceptsB : Basic knowledge and troubleshooting experience of Firewalls Cisco, Juniper, Fortinet, VPN TechnologiesC : Experience in troubleshooting issues on large enteprise networksD : Understanding of ITIL framework and processes Working knowledge of Service NowE : Exposure to various Network Management Tools HP, Splunk etc
Professional Attributes : A : Strong analytical and communication skills written / oral requiredB : Excellent time management skills and strong attention to detailC : Basic skills in MS Excel / MS Power Point Tasks
Educational Qualification : Bachelor's Degree or higher in Science / Computer Science / Electronics or any other relevant field.
CCNA / CCNP certification will be an advantage.
15 years of full time education
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture.
No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.
fc.check accenture.com immediately.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.