Sr. Engineer Server Management
Orange Business Services
Gurugram, India
3d ago

about the role

Maintain equipment based on SOP’s and ensure immediate escalation to competent authority in order to ensure uptimes.

Key Spoc for

  • Top & Major Incident ,
  • Problem ,
  • Change & Operation Project Management
  • Patch & Release Management
  • Capacity Management
  • Knowledge management (KEDB)
  • Design Documentation and Reporting
  • Getting resolution from Third parties, Vendors and suppliers for fault
  • Effective handling of Technical Escalations

    Ensure Service Delivery as per agreed SOW / SLA

    Troubleshoot High Severity incidents, problem & provide proper RFO / RCA

    Root cause analysis and Preventive maintenance

    Participate in Change management , assess Risk and Impact

    Mentor & Hand hold L1 / L2 Teams and enhance their performance

    Take initiatives in learning, certifications & evaluating Upcomming Technology & Tools

    MIS customer report preparation on technology part

    Work & Drive OEM for the escalated tickets

    Driving Technical Knowledge Transfers & awareness session on best practices within team by proper training session

    Building team and making L1 / L2 self-sufficient for handle repeated faults

    about you

    Rich Hands on Rich experience in administration, maintenance of Microsoft Windows Servers 2008 / 2012 / 2016

    In depth knowledge of VMWare Administration and troubleshooting

    Excellent Troubleshooting, analysing & managing the critical Incidents, Problem tickets with out of the box thought process

    5 + Experience on Windows Vulnerabilities Assessment and mitigation via SCCM

    Good knowledge in preparing RFO, RCA’s, documentation, Knowledge Bank.

    Rich experience in handling of Implementation projects

    Rich experience in solution designing, architect role for the huge & complex network environments

    Graduate / Diploma in either electronics or Telecom

    MCSE 2008 / 2012 & VCP 6.5 DCV

    Certified ITILv3 Foundation Preferred

    CCNA certification would be an advantage

    Excellent Knowledge of storage technologies ( SAN / NAS)

    additional information

    6-8 years relevant exp.

    3-4-Years of Level 2 24X7 Operations support

    Excellent knowledge in Active directory forest and multiple domain trusts and Windows clustering

    Good knowledge in Powershell, GPO maintenance, DFS servers and Antivirus software, DNS & DHCP

    Good Knowledge & experience on Back-up, Restore technologies and OS dependencies

    Hands-On Experience in Installation, configuration & Troubleshooting with vSphere and ESX / ESXi servers versions 4.x / 5.

    x / 6.x , virtualisation related products and disaster recovery concepts

    5-6 Experience in VMware Administration (ESX / VMware / VSphere / Vcenter / Vmotion / Vrealize)

    Designing Implementation and Administration of Vsphere ESX ESXi environments

    Strong understanding of storage concepts, and proven ability to troubleshoot network related problems.

    Excellent debugging and problem analysis skills ,


    Sales & Marketing Asia Pacific


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