Urgent opening for CSP - Echat process /online chat process
Advii Tech
Chennai, Chennai, India
5d ago
source : Aasaanjobs

Job Specifications : · Excellent English Oral & verbal communication skills· Excellent customer service skills and great enthusiasm for helping customers· Must be able to prioritize and complete all job duty requirements· Must be able to adhere to schedule changes based on department and / or business· Must be an energetic self-

starter with the ability to work both independently and within a team· Excellent time management skills, attention to detail and the ability to multi task· Competent in MS office and web browser environments· Ability to continually display positive attitude.

  • Stay current with system information, changes and updatesJob Description : · Answer inbound chat, covering a full range of Client’s products and services including obtaining all information necessary for resolution of transaction.
  • Achieve sales targets by effectively communicating benefits of products and services to customers.· Be knowledgeable of all Client marketing initiatives and effectively communicate marketing campaigns and promotions to customers.
  • Utilize all available resources to reach out to prospects and turn those prospects into customers· Sales through Customer Service· All other duties as assigned· Follow standard processes and procedures;
  • Identify and escalate priority issues per Client specifications;· Redirect problems to appropriate resource;· Accurately process and record call transactions using a computer and designated tracking software;
  • Offer alternative solutions where appropriate with the objective of retaining customers and clients business;· Follow up and make scheduled call backs to customers where necessary;
  • Stay current with system information, changes and updatesAdditional Benefits : Free cab facilities (Home pickup and home drop) Chennai, Chennai
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