No. of openings 2 Location NCR (New Delhi / Noida / Gurgaon), Mumbai Experience 3-5 years Job brief This role requires handling of support and deployment activities of our core products via remote sessions and on-site client visits.
The candidate is also expected to be able to handle existing customer accounts as a part of relationship management with clients.
Candidate should be ready to travel within the city (daily basis) and the country as a part of the job. Responsibilities On-site client visits for product installation and customer support issues.
Handling support requirements from customers and managing issue resolution. Proper coordination with the development team for testing and support-related issues.
Handling of product installation and managing any issues reported by customers during runtime Training customers on how to use our products and support knowledge base management Provide pre-sales consultation and product presentation to prospective clients Develop and nurture leads while maintaining close follow-ups as required for closure Create and update commercial documents required for marketing and sales Coordinate with sales team for lead engagement and meetings Coordinate with technical team for facilitating technical demo for prospective clients Creating status reports for the management and other stakeholders Represent the company at various trade shows, events, and demonstrations Stay updated on the technical and market positioning of the product Gather technical and user feedback from clients and partners regarding the product Requirements Sound knowledge on Information security networking fundamentals Min 1 security certification ( CCNA / CEH ) In case of M.
Tech / M.S in Cyber Security, certification not needed Knowledge of DLP will be plus Experience in handling pre-sales role will be plus Should have excellent documentation skills in English with a strong eye for details Should be soft spoken with good interpersonal and presentation skills along with excellent client relationship management skills The role will be handling Pre-Sales profile as Cyber Security Consultant Should possess prior sales experience (particularly Lead Generation).
Experience in field-sales in a plus Should possess knowledge of the creation of commercial documents like quotations, proposals, invoices, product and sales presentations, etc.
Should have been involved in competitive research of software products Good communication skills in English (written and verbal) and Hindi (verbal).
Knowledge of basic IT administration and computer networking concepts Experience with software installation and management on Windows platform Experience with desktop sharing tools and using IM clients Having experience in graphics editing software like Photoshop is a plus Must be a self-motivated individual with high energy level, independent execution capability and a zeal for meeting sales goals About the company - DataResolve Data Resolve Technologies is an emerging player in the area of Cyber Security and intelligence for Enterprises.
It is focused on addressing insider data theft and data loss with security analytics via end points, from in-premise and on-cloud platforms, with products christened as inDefend Solution for Insider Threat.
We have 100 enterprise customers with customer presence in multiple countries. We have been recognized amongst the Top 10 emerging companies by Nasscom in 2014.
Recognized amongst the Top20 fastest growing IT Services in 2014 and 2015. We have been recognized amongst the Emerging Cyber Security Company by DSCI in 2014 And the list goes when it comes to honours and accolades.