Customer Success Specialist
Refinitiv
Mumbai-India
6d ago

Job Description

  • Responsible for ensuring that customers’ business objectives are achieved through the full utilisation of solutions by end users
  • Understanding of high level customer workflow and business requirement
  • Involvement in Standard Implementation : Reviews overall implementation and communication with customer and internal stakeholders
  • Create high level requirement documents for gaps identified / changes asked by prospects / customers
  • Engage with product development team for feasibility and effort analysis for the changes raised by customers and prospects and track it till delivery
  • Have regular discussions on the product issues pending with customers (engage with Ops and dev team) and help to identify the resolution for the same
  • Engage with customers on frequent basis for better usage of current products procured by them
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Well versed in Presentation skills and in influencing our customers to optimize usage of the subscription.
  • Should be able to proactively share Roadmap of products, Services and related enhancements.
  • The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change.

    With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content all supported by human expertise.

    At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.

    As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.

    Refinitiv is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

    Mumbai-India

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