JOB DESCRIPTIONTITLE : Guest Relationship Executive (GRE)DEPARTMENT : SalesREPORTING TO : Club Manager (CM) / Deputy Club Manager (DCM)GENERAL SUMMARY : The Guest Relation Executive (GRE) will represent the UFC GYM by providing awelcoming, informative and entertaining experience for all members and guests duringtheir visits.
The GRE s are responsible for driving (non-members) into the gym in orderto deliver industry leading customer services to them as well as our current members.
This service must translate into exceeding personal revenue targets issued bymanagement through both internal and external prospecting.
This is a full-time positionreporting directly to the Deputy Club Manager & Club Manager.ESSENTIAL DUTIES & RESPONSIBILITIES : 1.
Lead Generation & Appointment BookingPersonal minimum expectation : Minimum 50 follow-up calls per day, Minimum 7appointments booked and confirmed per day and Minimum 2 membershipenrolment per day, 2 personal coaching enrolments per week and two units ofmerchandise sales per week.
External marketing, promotions and prospecting.
This is a daily activity andrequires off site promotions including distributing passes, building relationshipswith local merchants and branding events to inform the community of UFC gymand services, ultimately resulting into leads.
A lead is a non-members name andcontact information.Internal marketing and prospecting.
This includes collecting leads at the point ofenrolment and from the current member base through relationship building andreferral tables.
These activities must translate into lead gathering.Book membership appointments through productive prospecting activities andmeet or exceed monthly appointment goals set forth by the company.
Ensure that appointments are booked to translate into enough guests and meetor exceed monthly guest goal set forth by the company.
Guest Touring, Membership Presentations, & Personal Production Ensure that 100% of guests taken through a tour.
These tours should translateinto enrolling half of the guests that are seen on a membership (50% Closing) and20% of them enrolling with Personal Training.
Use the company approved presentation when presenting membership optionsto non-members.
Ensure each new member meets a manager before completingthe sales process and exiting the gym.
Proper presentation and introductions tothe manager should translate to 50% closing of guests.Ensure Personal Sales Target goals are met or exceeded each month for NewMember Sales Revenue, Renewal membership Sales Revenue, Personal CoachingSales Revenue and Merchandise Sales Revenue.
Ensure integrity of each sale.3.
Customer ServiceFollow up with members that have enrolled to ensure we are exceedingexpectations.Provide the highest level of customer service possible when communicating andinteracting with guests.
Assist in maintaining a clean, hygienic and operational facility.Accountable for saving members that are requesting to cancel their membership.
If the Membership Specialist is unable to convince a member from cancellingthey must have any manager meet the member and sign off on the cancelation.
Recording all customer feedback & complaintsand sharing the same with DCM,CM, GM and the Top Management.Filing and reporting members incident report with the DGM / CM / GM and topManagement.
Updating the members on any rescheduling or cancellation of scheduled classes.4.
Miscellaneous Sales Schedule : All GRE s must be available to work Weekends andHolidays.
Requests for days off must be given in writing and exceptionscan be made by the General Manager.
Mandatory Meetings : Monthly All Team Meeting and DailyProduction Meetings are mandatory.Follow, implement and audit all rules, regulations and guidelines of theorganisation.
ORGANIZATION RELATIONSHIPS : The GRE s will interact with club staff, including theOperations and Fitness Departments as well as the Guest Relations Team.
TheMembership Specialist will also communicate with members, guests and vendors in thecommunity regarding company promotions and membership packages to support clubsales.
Â This position description intends to describe the general nature and level of work beingperformed by people assigned to this job.
It is not intended to include all duties andresponsibilities.
The order in which duties and responsibilities are listed is notsignificant.
Skills : - Sales, Lead Generation, Business Development, Customer Service and Telecom