Our mission of Helping Farmers Win’ is a tall task as we try to bring change and development to the grassroots of India.
We need heroes who are dedicated to the mission, live the dream and drive it with passion. If that sounds like you, here’s more about the role :
Designation : Manager Customer Experience
Working Days : 6 days working (Mon Sat)
Experience : 5 to 8 years of relevant work experience, preferably in managing customer
experience function for a brand. Preferably someone who has implemented
multiple technology initiatives around Automation, AI & ML and analytics to
improve CSAT and NPS metric
Qualification : Graduate in any stream, however engineering from a reputed institute will
be an added advantage.
Certifications : PMP & Lean Six Sigma Green belt certification will be preferred
Skills Required : Problem-solving skills, critical thinking, detail orientation, strong analytical
Technology Savvy : He / She should be a technological savvy person and must have the pulse
and understanding of the new age and futuristic technologies other
companies are working / deploying to improve customer experience, CSAT
and NPS. He should be able to run multiple pilot programs using new age
technology tools which will help AgroStar create a competitive advantage.
Job Description :
customer experience and process excellence
digital transformation initiatives
passion and persistence
management of day to day operations and for providing subject matter expertise and
oversight for the customer experience team
optimize processes, decrease costs and improve CSAT & NPS metrics
resolve problems and present appropriate business solutions and recommendations.
individual performance, the performance of their team and offer on-going developmental
self and others to accomplish a specific goal
Managing project deliverables in line with the project plan