Technical Support Engineer - Level - 2
VMware India
Bangalore
4h ago
source : Shine

Job Description : Technical Support Engineer VMware Personal Desktop Product line (VMware Workstation and VMware Fusion)

Responsibilities

Respond to customer inquiries, primarily by telephone and e - mail

Work flexible schedules, which may include evenings, weekends or holidays

Resolve customer technical issues through diligent research, reproduction, and troubleshooting

Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems

Document all technical inquiries, develop and review content for knowledgebase

Help test alpha and beta products

  • Excellent verbal and written communication skills; is able to explain technical and non - technical topics in simple terms;
  • is able to think quickly and react to client - impacting situations

    Required Skills and Experience

    Good understanding of PC Architecture

    Experience resolving system crashes and hardware related issues

    Desktop operating system configuration, security and optimization.

    Experience with desktop virtualization preferred

    Excellent knowledge of Operating Systems including (Windows OS / Linux / Apple Mac)

    Experience Troubleshooting 3rd party application integration

    Solid skills troubleshooting complex desktop deployments

    Sysprep, OS imaging, and automated deployment tools

    General Desktop systems management

    Remote connectivity, Windows networking

    2 years experience working in customer support industry

    Why work for our Division

    The VMware Global Support Services (GSS) team supports over 250,000 companies running VMware in over 100 different countries.

    GSS provides time - zone optimized coverage throughout five support centers globally. The GSS team supports the entire suite of VMware products for global customers and partners and participates in developing new products and new versions of current products.

    GSS team members also participate in product delivery strategy, product documentation, discussion forums with customers, and expert documents publishing.

    A commitment to excellence and customer advocacy pervades the GSS team, and the work environment fosters intellectual stimulation through exchanges with internal and external customers.

    The VMware GSS team members are the best of the best supporting business - critical applications in a virtual infrastructure.

    About Us

    VMware is the leader in cloud infrastructure, business mobility and virtualization software. A pioneer in the use of virtualization and policy - driven automation technologies, VMware simplifies IT complexity across the entire data center to the virtual workplace, empowering customers with solutions in the software - defined data center to hybrid cloud computing and the mobile workspace.

    With 2014 revenues of $6.04 billion, VMware has more than 500,000 customers, 75,000 partners, and 18,000+ employees in 120+ locations around the world.

  • At the core of what we do are our employees who deeply value execution, passion, integrity, customers, and community. Want to be part of a compassionate community that thrives on architecting what'
  • s next in IT Learn more at vmware.com / careers.

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