Supervision and first line management of all the team members.
Meeting all stated Service Level Expectations and KPI’s.
Plan and coordinate non-standard activities.
Assist in the oversight of written procedures.
Focuses on personal development and continuing education.
Possesses strong problem solving and resolution skills.
Provides manager with feedback and suggests improvements on performance of team. Contribute to process improvement initiative.
Able to assume responsibilities for all funds and tasks within the group.
Demonstrates resource management skills which contributed to at least 2 firm or group initiatives which improved processes either for the team, internal, or external clients.
Act as a liaison between internal and external clients
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