Sr. Program Manager
Amazon
Bengaluru , KA, IN
2d ago

DESCRIPTION

Amazon is looking for a motivated individual for the profile of Program Manager for its India transportation operations team.

The role is a part of the Last Mile Delivery operations under the Delivery Service Provider network.

A day in the life

This role will work with the field channel team which manages and operates the DSP channel, understand opportunities to use technology to automate processes that improve experience, efficiency and productivity for end customers, store owners and the ground operations teams.

The PM will work with multiple teams including Leadership, tech, Finance, HR, to identify solutions, prioritize deployment and then close loop by rolling this out and measuring success of the implementation.

About the hiring group

Delivery Service Partner (DSP) program is the largest last mile delivery channel for Amazon in India. The program impacts 100 s of entrepreneurs across the country, their 50K+ drivers across 12K+ pin codes of Amazon footprint in the country.

In line with Amazon India’s vision of empowering Small and Medium Entrepreneurs’ of India, DSP program builds the best in class process and products to recruit, develop and enable entrepreneurs to be successful delivery partners for Amazon.

DSP program has played key role in Amazon India’s rapid penetration and expansion till now, ensuring best in class customer experience, quality and cost.

Job responsibilities

As a program manager, you will :

  • Define, design, launch and manage new transportation related programs in India.
  • Gather requirements and conceptualize a transportation solution to solve a business problem.
  • Work with key stake holders across various functions to define and launch a program.
  • Program-manage technical integration with Amazon systems across retail, merchant, transportation operations and finance technologies and setup end-to-end operational, accounting, and financial, taxation requirements, and performance measurement and customer satisfaction related processes.
  • Build a high potential team to drive one of the key strategic programs for AMZL
  • Launch and expand the program as per Amazon’s requirements while being responsible for all customer and merchant satisfaction, performance, compliance, accounting and financial related metrics.
  • This role calls for an individual who can own all aspects of how transportation impacts customer experience, shipper experience and operator experience;
  • manage performance and measure, determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to balance customer experience with financial impact.

    This position offers a broad exposure to various business, financial, and technical teams within Amazon.

    BASIC QUALIFICATIONS

  • 5+ years of experience in program or project management
  • Experience defining program requirements and using data and metrics to determine improvements
  • 5+ years of experience working cross functionally with tech and non-tech teams
  • 5+ years of experience delivering cross functional projects
  • Completed Bachelor’s Degree in Engineering, Logistics, or Business Roles
  • Full Time MBA from Tier-I B-Schools
  • 2+ years’ relevant work experience handling large programs with multiple stakeholders, and significant tech development and roll-out across large distributed teams
  • Excellent verbal and written communication skills with an innate understanding of presenting data to different levels of leadership and sections of the organization.
  • Strong change management and influence skills; ability to negotiate and communicate across all levels of the organization.
  • PREFERRED QUALIFICATIONS

  • 6+ years of experience in cross-functional Program / Project managerial role handling a multiple stakeholder teams.
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