Medium and low priority incident
Dialy pre-production checklist
Knowledge management (KEDB) updation
Getting resolution from Third parties, Vendors and suppliers for fault
Effective handling of MACD request and Medium priority incidents as per defined processes
Resoulution of MACD and Medium priority incident within SLA / SLO
Maintain dialy checklist
Take initiatives in learning, certifications & evaluating new Networking Technology & Tools
Overall knoledge of Voice Telephony(Legacy & IPT) of Avaya , Voice Mails, Contact Center, Unified Communication and Networking.
Hands on experience (administration and maintenance) on Avaya Voice Products like :
Avaya Aura communication manager Platform with legacy platform
Avaya Session Manager and System manager
Avaya Moduler messaging, CMS and IVR
Circuit packs (TN799, TN2602 etc)
Phones (46xx, 16xx and 96xx)
Avaya Voice Gateways (G450, G700, G430 etc)
Avaya Voice Servers (S8500, S8300, S87XX, S8800)
Basic knowledge of troubleshooting for H.323 and SIP technology
Awareness of ITIL framework and familiarity with ITSM Tools (like Remedy / HPSM / Clarify etc ) .
Good Troubleshooting, analyzing & managing Meduim and Low prority Incidents.
Good experience in administration of users and features on Avaya platform
Positions will require to work in rotational shifts to support 24
ITIL V3 foundation certified (preferred)
Sales & Marketing Asia Pacific
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
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