Customer Service Executive
Alliance International Consulting Firm
Mumbai, Maharashtra, Indien
1d ago
source : JobLeads

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Roles and Responsibilities

Manage incoming calls.

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through interactive

communication.

Provide accurate, valid and complete information by using the right methods / tools.

Handle customer complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Take the extra mile to engage customers.

Desired Skills and Experience

Education : Undergraduates / Graduates.

Self motivated and hard working.

Atleast 1 year experience in relevant industry.

Excellent English language oral and written communication skills.

Good working knowledge of all MS applications (word, PowerPoint, excel) and typing

speed of atleast 20wpm.

Proven customer support experience or experience as a client service representative.

Strong phone contact handling skills and active listening.

Familiarity with CRM systems and practices.

PostalCode : 400093

Recruiter : nidhi Chakhaiyar - +91 92657 23772

Qualifications :

Created Date : 21-01-2020

Desired Skills :

Excellent English language oral and written communication skills.

Good working knowledge of all MS applications (word, PowerPoint, excel) and typing

speed of atleast 20wpm.

Proven customer support experience or experience as a client service representative.

Strong phone contact handling skills and active listening.

Familiarity with CRM systems and practices.

Responsibilities :

Roles and Responsibilities

Manage incoming calls.

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through interactive

communication.

Provide accurate, valid and complete information by using the right methods / tools.

Handle customer complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Take the extra mile to engage customers.

Experience Requirements : Desired Skills and Experience Self motivated and hard working. Atleast 1 year experience in relevant industry.

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