Offshore quality experience of at least 6 to 10 accounts including back office and voice required. Job Description Sample and evaluate contact transactions Report results of evaluations to Quality / Operations Run analysis on contact evaluations and highlight trends Coach agents based on evaluation trends to improve their technical capabilities Use trends to identify training needs and developing action plans Participate in calibration sessions with Quality / Operations Maintain a current understanding of program strategies Support management focus on review of key drivers, metrics and operational processes that drive KPI results Demonstrate commitment to program internal customer satisfaction Main Responsibility Responsible for all QA initiatives and delivery standardization for multiple clients.
Manage QA's across the segment. Key Requisites BPO experience is must . Green belt certified and Black belt trained or certified is a must.
Should be currently working as a Sr. Manager-QA for minimum 1.5yrs. Should be comfortable with Rotational shifts. Should be comfortable 6 days working.
Excellent communication skills. Offshore quality experience of at least 6 to 10 accounts including back office and voice.
Other Details Industry BPO / ITES Employement Type PERMANENT Overview Location Indore Job Title General Manager-Quality-Indore Experience 10.
0 yrs - 18.0 yrs CTC INR 10.00 lacs - 13.50 lacs