Service Delivery
Accenture
Pune, IN
15h ago
source : DirectEmployers Association

About Accenture : Accenture Technology powers our clients' businesses with innovative technologies-established and emerging-changing the way their people and customers experience work, life and entertainment.

Join Accenture Technology and you'll translate the operational needs of the world's governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers-your friends, family and neighbors.

You'll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions.

You'll create custom-designed solutions or integrate our technology platforms with their operations. + Role : SW / Application Tech Support Practitioner + Role Description : Act as the ongoing interface between the client and the system or application.

Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

  • Must Have Skills : Service Delivery + Good To Have Skills : No Technology Specialty + Job Requirements : + Key Responsibilities : We are looking to hire delivery leaders who have experience in managing end to end delivery of large and complex Infrastructure Outsourcing programs for our India delivery centersFor this role, we are looking for professional who have technical / Operational expertise in managing Remote Infrastructure SupportThis position is a key leadership role and will require experience in client management including participation governance review meetings, good communication, complex problem management, + Technical Experience : Managing 24x7 delivery OperationsPeople Management - Recruit, motivate and develop highly skilled staffs that focuses on service delivery of key performance metrics as per the client contractManage Daily Operations, - Analyze service performance data Analytical skills and drive initiatives aimed at performance improvement Across Technology Domains work with the team to understand the problem and take it to closure including in certain situations lead the problem resolution himself / herself wo + Professional Attributes : Proven experience in offshore delivery including Experience in Project governance, Crisis and Escalation managementEnd to end management of IO delivery for a global client including onshore and offshore teamsFinancial Management should have experience of managing project financials including co + Educational Qualification : BE / B Tech or any other recognized degree + Additional Information : Understanding of quality processes and standards such as ISO 20000 / BS25999 / ITILStrong Communicatio 15 years of full time education
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