Position Title : Assistant Manager
Department : New Business - Medical Management Team
Qualification : Graduate / Post Graduate / Any related post graduate qualification in Insurance
Supervises - Yes
Stakeholders Internal : UW, New Business, Branches, Channels
External : Vendors (TPAs )
Key Result Areas
Competencies (Please copy paste from Competency Dictionary)
Proficiency Scale Description
Customer and Consumer Focus : Customer and consumer Focus is about adding value to all customers, internal and external, through thought, action & .
Adding value implies understanding the customer needs vis a vis the market, and being committed in delivering solutions that delight the customer and consumer and enhance the relationship without compromising on company SOP-s and values.
Analyzes the market trends, anticipates customer needs and adopts the best solutions that will exceed the customer Expectations while meeting organizational SOP-s.
Stretches self and team to deliver customer delight
Goes out of the way to deliver on time, the commitments made to the customers and consumers while striking a balance between their needs and organizational SOP-s.
Guides team members to build relations And ensure customer delight.
Functional Skills and Ability : Ability to gain new knowledge / skill / information, analyze the risks associated with the same and take timely decisions, as per the set processes and regulations, while constantly Meeting quality standards .
Takes efforts to gather market information from multiple sources. Has a broad understanding of the financial / commercial factors and dynamics important to the business.
Gathers and evaluates information to take decisions which will enhance the effectiveness of the department. Pursues opportunities with optimal risks that can lead to substantial benefits.
Displays dedication towards quality improvement and on-time delivery for self and team
Proactively updates oneself on business trends and regulatory changes and nderstands their impact on the organization. Uses developments in the business / industry domain to develop long-term business or functional goals.
Makes decisions / policies considering factors such as cost, benefits, risks and buy in. Guides the teams to follow processes and regulatory guidelines so as to continuously strive towards delivering exceptional high quality solutions.
Building teams and Engaging People
Encourages and leverages diversity by utilizing individual strengths and actively builds teams with complementary skills.
Makes team members understand criticality of their contribution to the team's success. Provides constructive feedback and rewards and recognizes all contributions..