Lead Process Engineer
SOCIETE GENERALE
Bangalore, Inde
2h ago

Responsibilities

Animate and develop production support practices with Production support communities

Standardization on production practices, tools and process

Steer practices maturity level improvement

Help to ensure regulators / compliance needs are met

Encourage teams to contribute to the Production support communities

Animate and leading the league according to Business Unit objectives

Manage transversal major incidents for the Unit

Follow-up on post mortem and problem management for major incidents

Profile Required

A Process Engineers role is to ensure ITIL processes adopted by the organization are defined, adopted by BLs & maintained on a regular basis.

The individual should have

1. 7+ of years of experience in IT services management

2. Good in steering production to meet expected SLAs

3. Defining and reviewing SLAs with business wherever it is applicable

4. Enforce and Follow-up of production process implementation

5. Animating community of practices

6. Timely reporting

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