Sr. Product Consultant Adobe Coldfusion
Adobe Coldfusion is looking for a Sr. Product Consultant to join its support team based out of Bengaluru, India.
What you’ll do :
In this role, you will be responsible to :
Deliver First Call Resolution by handling customer requests and resolving customer’s technical and non technical issues as often as possible during the first contact for assigned products.
Product Specific Skills And Experience
Knowledge of ColdFusion is an added advantage. Strong fault finding methodologies and practices in software integration in multi platform systems Proven ability to research complex technical issues Proven experience in a customer facing or support environment.
Excellent Trouble shooting skills (especially performance related) Strong working knowledge of one or more of the following platforms : Windows, Linux, Solaris, MAC OS Intermediate technical knowledge in SQL / Oracle / DB2 Intermediate technical knowledge of Web servers : IIS, Apache, Websphere, Weblogic
Technically educated to degree level with a minimum of 3 years experience in this or similar capacity. Highly computer literate with excellent and demonstrable knowledge of technologies applicable to area of product coverage (see below) Dependable, confident, tenacious, but also able to follow the chain of command and adhere to established practices and policies.
Excellent inter personal skills and the ability to communicate clearly at all levels; bright and enthusiastic with an outgoing personality.
Experience working in a team environment, managing a diverse workload General cultural awareness, particularly for agents who are supporting customers in a region other than the one they’re located in (e.
g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc.
to avoid having to make spelling requests to customers). Excellent oral and written communication skills with an ability to influence others and gain acceptance for your ideas, sometimes in sensitive situations Ability to remain calm, have a flexible attitude and to work with minimum supervision.
Able to prioritize tasks and manage time effectively. Predisposition to innovative thinking. Natural inclination to champion customer needs and willingness to advocate on the customers behalf to other groups and departments Ability to work flexible hours on a rotational basis to provide seven day support coverage (24*7)
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You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.
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