General Manager Security Operations
Pune, IN
2d ago

Role Overview

Role Title : General Manager Security operations

Designation : General Manager

Business Unit / Function : Technology

Service Line / Process / Sub Function : GNO Networks

Project Name : ESOC - Technology VOIS

Band : F

Reporting Manager Role Title : Head of Network Operations, Network Operations

Reporting Manager Name : Matt Isitt

Role Purose

Security Operation Manager will be part of Vodafone Network Security team and work directly with clients, solution architects, new product development teams, low level designers, service owners and several other key stakeholders based in diverse geographical locations to deliver Security solutions to protect both on-prem and cloud based customer infrastructures.

This role will require the aspirant to interface with external customers and internal senior management. This role requires the individual to have high level knowledge on security products and processes.

The individual needs to have very good communication skills to be able to talk to senior management teams and senior managers at the customers end.

The Security ops manager focusses upon the supervision of a team of Security professionals who carry out activities which protect Vodafone and their customers from security threats and reduce risk across Vodafone’s technology infrastructure and implement security controls across Vodafone with a single design.

Key scope area is to manage various team (around 50+) who & services to support DDOS operations, Clean zone operations and Managed security services

Additional he Participates and bridges various support function during Major / Critical Incidents for faster resolution.

Develops and implements standards, procedures and process for the network support group function. Leads development of innovation and strategic direction in network operations.

Owns various improvement projects, assigns personnel for the accomplishment of projects and direct their activities. Takes various initiative and create culture to ideate, continuous improvement through process automation, productivity gain etc.

and meet Organizational efficiency Target

Key accountabilities and decision ownership

  • Manage and Maintain the enterprise security team as part of Tech VOIS
  • Meet all KPI’s as part of delivery objectives
  • Manage function in budget and cost
  • Work closely with LOB SPOC aligned for shared services business within hosting delivery LOB
  • Make Sure PULSE results are in line with organizational objectives
  • Manage attrition within tolerable limits
  • Manage long term staffing plan
  • Drive innovation in function to improve productivity and efficiency
  • Attend all senior management calls in hosting LOB
  • Front end customer interaction in service related calls and activities
  • Work with sales teams on new business requirements to draw up build and delivery strategies and structures
  • Core competencies, knowledge and experience

  • Experienced People manager leading a team of high-performance managers and engineers.
  • 15-20 yrs of experience in Network and cyber security
  • Competent in handling budgets and align costs in line with budgets
  • Experienced in managing security line of business.
  • Well versed in back office operation and build process and deployment processes
  • Good overall written and oral communication skills
  • Ability to present capabilities and challenges to internal senior management teams and external stake holders
  • Key KPIs

    Relationship Management

    Delivery related KPI’s Delivery in time and within budget

    Customer satisfaction

    Essential :

  • Technology exposure to security business
  • Commercial understanding of security marketplace including cloud and application security
  • Should have done a customer facing services role in a niche skill area
  • Good people management skills, Should have managed team of at least 40 people
  • Commercial understanding of back office activity
  • Excellent Verbal and written communication
  • Should have worked with UK Clients
  • Desired

  • Exposure to delivery of security and information security solutions.
  • Exposure to delivery of security projects.
  • Essential : Graduate


  • Good communication skills.
  • Team player
  • Coaching and mentoring is an essential part of the job
  • Should be able to demonstrate very strong leadership skills
  • Engagement across virtual teams and geographies is required
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