Brief Summary of Role
The Digital Strategy Consultant will work with clients to develop actionable strategies and solutions aligned with Customer goals to achieve specific operational and financial outcomes relating to CRM and Digital Strategy.
Conduct current state process assessments across all business units and apply best practices, industry research, and competitor research to drive an optimised future state process architecture.
Drill down on overall process architecture by creating process maps that can be leveraged by implementation teams to generate meaningful business requirements and traceability.
Assist clients in the identification, prioritisation, and sequencing of strategic business and technology initiatives and synthesise into a cohesive roadmap.
Assess IT organisation structures, service offerings, and intercompany processes to define target state organisation and operating models.
Conduct current state application and architecture assessment across the enterprise, develop gap assessment, and recommend target state logical and software architectures with an emphasis on cloud platforms and solutions.
Facilitate workshops and interviews with all impacted business and IT stakeholders to generate business cases that are both quantitative and qualitative.
Work with clients in workshop and interview settings to identify business processes that can be enhanced through the use of technology-
based solutions. Lead executive workshops to articulate the value of proposed cloud, crowd, and mobile technology investments to client organisations.
Facilitate software vendor evaluation, selection, and negotiation processes on the behalf of clients.
Education and Required Experience (Requirements)
Bachelor’s Degree in a technology or business field preferred (Computer Science, Engineering, MIS, Informatics, Management Science, MBA etc) or equivalent combination of education and experience.
Masters degree would be highly advantageous.
3+ years general management consulting / software consulting experience
3+ years experience with CRM software in enterprise environments (ideally Salesforce.com), and / or across multiple industry verticals.
Excellent verbal communication including the ability to relate well with others and ability to adapt style as needed.
Strong writing skills including the ability to synthesize information into clear, concise messages both for detailed analytical reports and executive summaries
Experience in building complex business cases and gathering measurable benefits
Strong technical background including understanding of IT logical architecture, development platforms with emphasis on IaaS and PaaS, IT organisation models, and governance
Hands on business analysis responsibilities for end-to-end software implementation projects, including project vision, requirements documentation, process design, configure, QA, and rollout
Experience designing and documenting business process domains and maps
Understanding of enterprise software, particularly cloud based technologies across the following solution domains : Sales, Service, Marketing Automation, HCM, and Learning Management
Understanding of software delivery methodologies in order to provide innovative recommendations for improvement
Customer-focused with high quality standards
Ability to quickly build trusted relationships and thrive in a client site environment - prior experience working for a consulting services company or as an independent consultant is required
Deep experience in process definition and business requirements documentation
Experience with facilitation and requirements solicitation
Ability to work with technical resources and non-technical business leaders to document and define systems
Ability to work independently as well as with a team to drive results based on individual experience
Ability to work independently, work with a remote team, think creatively, manage own time, and take the initiative to drive projects
Travel up to 50%
We are an Equal Opportunity, Affirmative Action employer.