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This role is based in India and as such all normal working days must be carried out in India.
Join us as a Customer Service & Operations Analyst
What you'll do
As our Customer Service & Operations Analyst, you’ll maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solutions when dealing with complex issues.
You’ll also support the unit leader by allocating work, making sure processes are followed and helping in the development of business continuity plans.
Your day-to-day activities will include :
The skills you'll need
In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge.
You’ll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines.
You'll need to be educated to B.Com or MBA level in Finance, and hold a relevant banking professional qualification, such as a CMA, CA inter, CS or ICWA.
You'll also bring financial spreading and ratio analysis experience, paired with an in-depth understanding and analytical expertise of financial statements.
You’ll also demonstrate :