What you’ll be doing...
The Verizon India Design Team is a new internal group tasked with evolving the Verizon customer experience across all channels and touchpoints through the design and implementation of innovative products and services that customers love.
Working from Verizon India Design studio space, the team is assembling the brightest designers, design strategists, researchers, and product managers to collaborate within teams shaping the future of the customer experience.
As a Lead - Experience Designer you will lead design initiatives that impact the end-to-end customer journey, designing brand-defining experiences for a range of consumer-facing products and services.
One in three Americans uses Verizon services, so your work will have a meaningful impact at a massive scale.
Engage in divergent / convergent group work.
Judge solution quality and context appropriateness.
Identify design problems and opportunities within brief / context.
Design within an established set of rules (patterns, guidelines, constraints, principles, etc.).
Articulate user, business, or technical reasoning for design decision.
Maintain organized working files and project directories.
Explore, refine, and document solution thoroughly.
Maintain fluency in shared tools and software.
Objectively evaluate and refine concepts based on learning from prototypes.
Target appropriate methods and fidelity based on learning objectives.
What we’re looking for...
You are a model design practitioner who facilitates and delivers innovative design solutions through collaboration with cross functional teams and business partners.
You excel, model and teach at least one of the core disciplines while reliably able to perform other disciplines. Able to work independently and deliver reliably within deadlines.
You are a model and mentor for designers in your areas of expertise on your projects and contribute more broadly to our communities of practice.
You are accountable for your growth as an individual practitioner and the growth of your peers. You are comfortable thinking on your feet and handling complexity.
You communicate confidently, concisely and clearly.
You'll need to have :
Bachelor’s degree in design or a related field or four or more years of work experience.
Six or more years of relevant work experience.
Experience designing technical / business web applications.
Consumer research experience.
Customer service or customer support experience.
Experience in application and design production processes.
Experience in creating Navigation maps, Interaction flows, Wireframes and Visual designs.
Willingness to travel.
Even better if you have :
Master’s degree in design or a related field.
A portfolio of UX design work from pencil and whiteboard, to wireframes and prototypes (blog, Dribbble, Github, etc).
Ability to digest and translate complex technical requirements into intuitive experiences.
Portfolio examples of enterprise applications.
Strong Planning, Time Management and Organizational Skills.
Excellent communication skills both written and verbal.
When you join Verizon...
You’ll have the power to go beyond doing the work that’s transforming how people, businesses and things connect with each other.
Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity.
Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change.
Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.