L2 Operations Engineer
Saviynt
Bengaluru, India
4d ago

Saviynt is a leading provider of Cloud Security and Identity Governance solutions. Saviynt enables enterprises to secure applications, data and infrastructure in a single platform for Cloud (Office 365, AWS, Azure, Salesforce, Workday) and Enterprise (SAP, Oracle EBS).

Saviynt is pioneering Identity Governance Administration by integrating advance risk analytics and intelligence with fine-grained privilege management.

L2 Operations Engineer :

Saviynt is looking for operations engineers to help support and maintain its leading Identity Governance (IGA) solution based on customer requirements.

As an L2 operations engineer, the primary responsibility will be to triage, update incident tickets and resolve technical issues through debugging, research, and investigation.

Qualifications :

  • Bachelor's / equivalent in Engineering
  • Experience with ticketing system; ServiceDesk, Remedy, etc.
  • Understanding of SLAs and importance of being within SLAs
  • Ability to provide 24 / 7 on-call support as a SME (on a rotational basis)
  • Experience with documentation of policies and procedures
  • 2-5 years of industry experience in design, development, customization, configuration, deployment preferably in any Identity Management and Governance products
  • Excellent verbal and written communication skills
  • Ability to excel in a team-oriented, project-based work environment
  • Strong critical thinking skills, and the ability to think on your feet
  • Must be able to thrive in a fast paced, high energy environment
  • Ability to work independently, adapt quickly, and maintain a positive attitude
  • Ability to dissect requirements into usable test cases and test plan that covers new functionality, while keeping an eye on all other aspects that ensure full testing coverage
  • Knowledge of Web Services (REST / SOAP)
  • Knowledge of Java / J2EE and SQL
  • Experience in Unix Shell / Perl scripting
  • Responsibilities :

  • Provide Level 2 support for the system within agreed service levels
  • Implement and manage effectiveness of Incident, Service Request, Change and Problem management processes for the service area
  • Provide daily / weekly report for ticket status
  • Responsible for the maintenance of system configurations and process documentation, operating procedures and infrastructure support documentation
  • Help with operations after go live, ensuring SLAs
  • Resolve technical issues through debugging, research, and investigation.
  • Work closely with business teams and DevSecOps teams on for activities related to supporting the IAM service offerings
  • Follow approved life cycle methodologies, create documentation for design and testing
  • Saviynt is an amazing place to work. We are leading an industry, experiencing rocket ship growth, and have some of the most brilliant and talented people working for us.

    If you're creative and autonomous, we want to hear from you!

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