Saviynt is a leading provider of Cloud Security and Identity Governance solutions. Saviynt enables enterprises to secure applications, data and infrastructure in a single platform for Cloud (Office 365, AWS, Azure, Salesforce, Workday) and Enterprise (SAP, Oracle EBS).
Saviynt is pioneering Identity Governance Administration by integrating advance risk analytics and intelligence with fine-grained privilege management.
L2 Operations Engineer :
Saviynt is looking for operations engineers to help support and maintain its leading Identity Governance (IGA) solution based on customer requirements.
As an L2 operations engineer, the primary responsibility will be to triage, update incident tickets and resolve technical issues through debugging, research, and investigation.
Bachelor's / equivalent in Engineering
Experience with ticketing system; ServiceDesk, Remedy, etc.
Understanding of SLAs and importance of being within SLAs
Ability to provide 24 / 7 on-call support as a SME (on a rotational basis)
Experience with documentation of policies and procedures
2-5 years of industry experience in design, development, customization, configuration, deployment preferably in any Identity Management and Governance products
Excellent verbal and written communication skills
Ability to excel in a team-oriented, project-based work environment
Strong critical thinking skills, and the ability to think on your feet
Must be able to thrive in a fast paced, high energy environment
Ability to work independently, adapt quickly, and maintain a positive attitude
Ability to dissect requirements into usable test cases and test plan that covers new functionality, while keeping an eye on all other aspects that ensure full testing coverage
Knowledge of Web Services (REST / SOAP)
Knowledge of Java / J2EE and SQL
Experience in Unix Shell / Perl scripting
Provide Level 2 support for the system within agreed service levels
Implement and manage effectiveness of Incident, Service Request, Change and Problem management processes for the service area
Provide daily / weekly report for ticket status
Responsible for the maintenance of system configurations and process documentation, operating procedures and infrastructure support documentation
Help with operations after go live, ensuring SLAs
Resolve technical issues through debugging, research, and investigation.
Work closely with business teams and DevSecOps teams on for activities related to supporting the IAM service offerings
Follow approved life cycle methodologies, create documentation for design and testing
Saviynt is an amazing place to work. We are leading an industry, experiencing rocket ship growth, and have some of the most brilliant and talented people working for us.
If you're creative and autonomous, we want to hear from you!