Basic knowledge in Desktop, Networking and ITIL Concepts
Good Communication Skills and Customer Handling Skills.
Flexible to work in shifts(24 / 7)
Minimum 2 years of experience on handling US customers
Provide first level resolutions
Ticket creation / Categorization / Prioritization
Ticket escalation to respective Support Group
Incident resolution and recovery
Service request closure, ad-hoc reports handling
Ageing ticket follow up and closure
Contribution towards Knowledge Share (Solution Database)
Phone calls / Chat Support and more technical support
Preferable ITIL V3 Foundation.