Service Desk
4d ago

Basic knowledge in Desktop, Networking and ITIL Concepts

Good Communication Skills and Customer Handling Skills.

Flexible to work in shifts(24 / 7)

Minimum 2 years of experience on handling US customers

Provide first level resolutions

Ticket creation / Categorization / Prioritization

Ticket escalation to respective Support Group

Incident resolution and recovery

Service request closure, ad-hoc reports handling

Ageing ticket follow up and closure

Contribution towards Knowledge Share (Solution Database)

Phone calls / Chat Support and more technical support

Preferable ITIL V3 Foundation.

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