opportunity for Virtual Relationship Manager at HDFC Bank, Lucknow
Skilllabs Resource Services Private Limited
Lucknow
8d ago

We have a great opportunity for you, the details of which are mentioned below : 1) Job title : Virtual Relationship Manager-

Phone Banking Unit2) Job Location : LucknowKEY RESPONSIBILITIES : •Sales and customer relationship management-Generate income by cross-

selling products across assets, CASA and third party product segments to customers mapped as per portfolio-Contact unique set of around 30-

35 customers of the portfolio every day to focus on customer service and relationship management -Call handling as per defined standards-

Customer profiling and service•Customer engagement-Continuous engagement and connect with the portfolio customers with accurate & complete capture of interaction details.

•Promotion of Digital Banking Platforms -Promotion of digital platforms to ensure easy access to banking transactions and create awareness of technology enabled initiatives for a superior customer experience•Complaint Management-

Coordination with respective team managers, sales managers and complaints managers for 100% accuracy on complaint management and resolution within a stipulated time frame•Audit and Service Quality -

Ensure all laid down systems and process are followed as stipulated by audit and senior management -Ensure accurate and timely submission of financial transactions and requests.

  • Achieve quality benchmark defined as per target•MIS Reporting-Ensure timely submission of customer base review reports-
  • Adherence to set processes for updating customer interactions in CRMFor more info, please send your updated resume on shreya skilllabs.net / 9592647999

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