We have a great opportunity for you, the details of which are mentioned below : 1) Job title : Virtual Relationship Manager-
Phone Banking Unit2) Job Location : LucknowKEY RESPONSIBILITIES : Ã¢Â€Â¢Sales and customer relationship management-Generate income by cross-
selling products across assets, CASA and third party product segments to customers mapped as per portfolio-Contact unique set of around 30-
35 customers of the portfolio every day to focus on customer service and relationship management -Call handling as per defined standards-
Customer profiling and serviceÃ¢Â€Â¢Customer engagement-Continuous engagement and connect with the portfolio customers with accurate & complete capture of interaction details.
Ã¢Â€Â¢Promotion of Digital Banking Platforms -Promotion of digital platforms to ensure easy access to banking transactions and create awareness of technology enabled initiatives for a superior customer experienceÃ¢Â€Â¢Complaint Management-
Coordination with respective team managers, sales managers and complaints managers for 100% accuracy on complaint management and resolution within a stipulated time frameÃ¢Â€Â¢Audit and Service Quality -
Ensure all laid down systems and process are followed as stipulated by audit and senior management -Ensure accurate and timely submission of financial transactions and requests.
Adherence to set processes for updating customer interactions in CRMFor more info, please send your updated resume on shreya skilllabs.net / 9592647999