Manage customer complaints originating via chat or email or social networking sites - Help customer purchase new connections / sales or upgrade via Web Chat.
Provide 100% assistance to customers reaching Customer Service via Web Chat- Tech savy - ability to understand queries and technical issues (L2) regarding handsets and network, ability to understand the technical query and dignostic skills for proper resolution as per process-
Handles customer complaints on behalf of Director's Office and Provide Sales Assurance- Good written communication, adapt at resolving cusomer complaints, high familiarity with social media related communication-
Handing Employee account and discount specific queries via Email- High focus on customer delight - Requiredto work on multiple client applications-
Required to work in multiple rotational shift pattern to support the business requirement"
Productivity 100%NPS 15%C-Sat & Resolution 80%CPH 3.50AHT 1100 secondsFBL 0.10%*Revenue* Leakage"
Communication Skills - written communication, artiuclation, Resolution anddetail orientedAnalytical SkillsComprehension skillDetail oriented"
Higher Secondary (10+2) / Graduate