Executive
Vodafone Limited
Pune,India
3d ago

Manage customer complaints originating via chat or email or social networking sites - Help customer purchase new connections / sales or upgrade via Web Chat.

Provide 100% assistance to customers reaching Customer Service via Web Chat- Tech savy - ability to understand queries and technical issues (L2) regarding handsets and network, ability to understand the technical query and dignostic skills for proper resolution as per process-

Handles customer complaints on behalf of Director's Office and Provide Sales Assurance- Good written communication, adapt at resolving cusomer complaints, high familiarity with social media related communication-

Handing Employee account and discount specific queries via Email- High focus on customer delight - Requiredto work on multiple client applications-

Required to work in multiple rotational shift pattern to support the business requirement"

Productivity 100%NPS 15%C-Sat & Resolution 80%CPH 3.50AHT 1100 secondsFBL 0.10%*Revenue* Leakage"

Communication Skills - written communication, artiuclation, Resolution anddetail orientedAnalytical SkillsComprehension skillDetail oriented"

Higher Secondary (10+2) / Graduate

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