Assistant Manager, Facilities
Jones Lang LaSalle, IP, Inc
Bengaluru, India
6d ago

JOB DESCRIPTION TITLE

Assistant Manager Facilities BUSINESS UNIT

Integrated Facilities Management LOCATION

Mumbai REPORTING TO

Facility Manager (FM) DIRECT REPORTS

As assigned POSITION GOALS To provide administrative support to the Facilities Management team at assigned Facilities.

To ensure timely and accurate completion FM reports pertaining to assigned Facilities

DUTIES & RESPONSIBILITIES Be accessible for escalation of all FM related issues

  • Oversee the Helpdesk work process
  • Provide management advice to Helpdesk operators for escalated issues

    Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift

  • Oversee the Mailroom process.
  • Provide management advice to Helpdesk operators for escalated issues

  • Oversee the Front Office function
  • Ensure visitors are promptly attended by the Front Office Executives (FOE)

    Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep

  • Oversee the Housekeeping Services
  • Overall, service delivery assessment of HK vendor.

    Coordination meetings with vendor for resolution of service issues

    Overall coordination with all service providing vendors.

    Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions

    Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division

    EMPLOYEE SPECIFICATIONS Graduate in any discipline

    5 7 years experience in facilities management

    Tertiary qualifications in hotel management / building management and / or business desirable

    Proven ability to function effectively as part of a team

    Proven ability to initiate and follow through with

    improvement initiatives KEY PERFORMANCE

    MEASURES Overall client satisfaction by achieving SLA targets

    Timely resolution of helpdesk complaints

    Effective team coordination of direct and vendor staff for efficient service delivery

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