Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills. Builds knowledge of the company, processes and customers.
Solves a range of straightforward problems. Analyzes possible solutions using standard procedures. Receives a moderate level of guidance and direction.
Analyzes business requirements, converts requirements to functional and technical specifications, and designs solutions to meet business requirements.
May participate in new technology evaluations.
Perform and document software application configuration and / or coding, prepare and execute testing (unit, integration, performance, acceptance) and data conversions using standard tools and following established processes and guidelines.
Participates in reviewing and monitoring complex production systems to ensure continuous, effective performance; determines modifications as needed.
Provides support services to GIS customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.
Performs System analysis and debugging of configuration and programs to identify problem root causes. Completes root cause analysis of outages (often working with managed services partner).
Plan and manage projects to ensure effective and efficient execution in line with established processes and guidelines and guardrails of scope, timeline, budget and quality
Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities
Understands key business drivers; uses this understanding to accomplish own work
No supervisory responsibilities but provides informal guidance to new team members
Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
Impacts quality of own work and the work of others on the team; works within guidelines and policies
Explains complex information to others in straightforward situations
2 - 4 Years of Experience