Associate Support Developer - Node JS and JavaScript - Central Business Configuration
Gloucestershire County Council
Bangalore, IN
9h ago

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done.

Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all.

We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

SUMMARY

The Central Business Configuration (CBC) team provides business configuration for Intelligent Enterprise Suite applications.

We deliver content covering 400+ business processes, for 40+ countries, in 19+ languages and tailored to several key industries.

CBC Customer Success and Support team supports S / 4 HANA Cloud Customers on configuration applications.

Our Customer Success and Support team of CBC, is looking for Associate Developer.

ROLE

  • We are expecting people who are interested and have prior experience is preferred in Customer Support.
  • Work together with customers and partners for successful implementation and delivery.
  • Deliver on support KPIs Minimize initial reaction times, message processing times.
  • Reason out, isolate problems and provide solutions to problems with customer empathy.
  • Prior experience in supporting customers, rollout and implementation projects is preferred.
  • Take up planned support work during designated weekends.
  • Display high engagement levels and coordinate across geographies, development teams, lines of business to achieve customer success.
  • ROLE REQUIREMENTS

  • Any degree amongst BE, B.Tech, MCA, M.Sc with more than 65%.
  • Programming skills in JavaScript and Node.js.
  • Basic knowledge in RDBMS and SQL.
  • Prior experience in SRE (Site Reliability Engineering) is preferred.
  • Debugging skills, ability to analyze root-cause and provide optimal solutions.
  • 2 years of experience.
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