Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector.
ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.
This role will be part of a team responsible for functional testing and support of global corporate tools to support various teams throughout the organization.
This position requires technical proficiency as well as an eager attitude, professionalism, proactiveness and solid communication skills.
The QA Analyst will bring experience in systems and integration testing, analyzing and understanding business requirements, writing, maintaining and executing test cases, raising and monitoring defects up to their resolution and participating in requirements gathering.
This person will be able to help to mentor other members of the team and manage project work independently.
Teamwork : works well with teammates locally and at remote offices; shares knowledge and is seen as someone to go to for help;
contributes to weekly peer meetings
Problem solving and decision making : demonstrates a sense of urgency; takes ownership of problems and follows temporary fixes with permanent solution;
finds creative solutions. Improves processes and introduces superior technology
Communication : is clear and accurate in verbal and written communication; listens to peers and supports employees; follows directions and provides useful feedback
Professionalism : makes a positive impression in person, via phone, and electronically; models a can-do’ attitude; embraces additional responsibility;
refrains from office gossip or conflict; works extra hours as needed to ensure work is complete; adheres to corporate policy and encourages others to do the same
Test and support applications in a range of global software platforms (primarily Salesforce and ServiceNow) and various other corporate systems and tools
Collaborate with other internal groups to understand and analyze business and functional requirements, to mitigate risk
Communicate with internal customers in non-technical terms and propose solutions
Work on multiple projects from requirements gathering phase through to development and functional testing, user acceptance testing, deployment to production and post go live releases
Participate in meetings and organize work and / or training sessions around new software being introduced into the ICE technology environment
Write and maintain test cases of the highest quality for new and existing application features
Report bugs and ensure all issues are handled efficiently.
Exceptional Performer Competencies
Enhances team and coworkers through knowledge sharing and implementing best practices in day to day activities
Takes initiative to continually learn and enhance technical knowledge and skills
Is always keen to improve processes and apply innovation to our ways of working
Provides timely status updates and assists the team in making decisions about release readiness.
Required Skills and Experience
Minimum 3-5 years of experience in a testing capacity / role
Experience using a test management application, such as XRay, HP ALM, TestComplete, Zephyr, TestRail
Strong demonstrable experience in functional system testing and systems integration testing
Strong time management
Attention to detail
Strong verbal, written, and interpersonal communication skills
Ability to work independently as well as within a team environment
Ability and eagerness to learn new technologies and tools
Desired Skills and Experience
These skills are not required but will be considered as an added advantage :
Experience in testing Salesforce and ServiceNow applications, or any similar cloud-based platform is highly desirable
Experience with any of the following technologies / tools : Python, SOAP / REST, XML, SharePoint, SOAP UI / Postman, SQL, JIRA
Previous test automation experience with Python / Selenium
Some form of customer-facing or consulting experience
Experience working as part of a global team, working across multiple timezones
Working hours usually follow a standard office day of eight / nine hours, between 9am and 6pm. However, due to the need to support and work with a global team, based in the US, UK and India, for the fist 6-12 months of onboarding, a work shift of 2pm to 11pm IST is needed.