Workday Systems Specialist I
salesforce.com, inc
Hyderabad,India
2d ago

Description :

Have you mastered the balance between creativity and technology? Do you want to be part of a company that is changing the way software is developed and used?

The IT Salesforce System Specialist is responsible for line of business support on complex Salesforce implementations. The System Specialist will be the primary technical and process expert in their service area and will work in collaboration with developers, business stakeholders, and other technology teams that impact their end to end business process area of expertise.

Daily activities will include, but are not limited to, resolving technical and functional support issues, performing trend analysis and identifying enhancements to reduce support requests, and collaborating with development teams to improve the design of new functionality.

The successful candidate must be agile and able to support multiple priorities.

The Employee Success (HR) Support team at Salesforce is undergoing an exciting transformation to provide our employees with an exceptional environment of opportunity and growth supported by HR services, programs, and technology.

The Enterprise Operations ES vertical team provides the support that will enable Salesforce to provide a dynamic, positive workplace culture that allows our employees and our business to flex and grow.

Members of the Enterprise Operations ES vertical team also have a phenomenal opportunity to get a breadth of exposure to Salesforce’s products and technology.

This hands-on techno-functional role demands a strong analytical and data modeling background. Preferred candidate should have experience designing / configuring complex HR reports and integrating HR management systems (Workday, PeopleSoft, Oracle, SAP) with third party systems (Payroll, Time & Attendance, Benefits, etc).

Required Skills :

4 years of of overall IT experience with at least 2 years of previous with Workday development or support with Workday HR implementation handling the integrations, case management and platform support.

Experience with Payroll and benefits modules

Knowledge and understanding of HR business functions, including benefits, performance management, recruiting, and compensation

Experience with designing / testing / integrating a core HR system and downstream through system interfaces

Strong understanding of HR data models especially core HR, Recruiting, management, security, business processes and organizational hierarchies

Understanding of Workday EIB, studio and Integration cloud connect including Packaged integration and connectors to integrate Workday data models with 3rd party systems.

Experience with Workday integration Platform-as-a-Service (iPaaS) for building integrations to and from Workday.

Knowledge of with data conversion tools / technologies, EDI, Web Services, XML, XSLT, Java, .Net, SOA, or ETL

Experience designing and implementing self-service and cloud based technology solutions

Ability to learn quickly in a dynamic environment

Hands-on experience with data analysis, data manipulation, and conversions

Strong communication skills, able to communicate effectively with both a technical audience and business users

Experience working in a combined production support and project team environment

Bachelor's Degree in Computer Science or other related technical field

Responsibilities :

Understands all aspects of Workday configuration and technical / functional capabilities, including all changes and potential system implications related to ongoing releases

Manages tasks and projects in a fast-paced support environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution

Perform tasks related to the day-to-day operations on all Workday modules that Salesforce supports.

Collaborate with the development scrum teams and other interconnected IT groups to optimize the end-to-end process including monitoring,deployment and support

Implement monitoring services to proactively identify issues

Maintains updated system documentation and Salesforce policies / procedures

Actively transfers knowledge throughout organization, participates in knowledge sharing projects to develop best practices, leads knowledge sharing sessions, and mentors junior staff and new hires

Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls

Desired Skills :

Master's degree in relevant business or technical discipline

HCM Fundamentals and Integration certified

Experience with the Salesforce. development platform, Force.com

Understanding of middleware platforms (MuleSoft, Jitterbit)

Experience using and administering the Salesforce Sales Cloud and / or Service Cloud products

Experience with Workforce configuration and analytics

Experience working in an Agile / Scrum development team

Hands-on experience with report writing

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